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CX Solution Architect BPO
5 hours ago
Our client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The Solution Architect will lead the design and delivery of tailored CX solutions, working in close collaboration with clients and internal teams. This role combines strategic planning with hands-on execution, ensuring solutions align with both client objectives and organizational strategy. Key Responsibilities Design and implement innovative CX solutions that enhance revenue and align with client needs. Partner with business development teams to identify opportunities, provide expert consultation, and drive solution adoption. Conduct in-depth discovery sessions to understand client goals, operational challenges, and future aspirations. Develop comprehensive business cases, resource plans, and solution designs that deliver measurable ROI. Identify potential risks and dependencies, offering proactive solutions to mitigate challenges. Work closely with internal and client stakeholders to ensure seamless solution delivery and sustained success. Deliver compelling presentations and proposals that articulate complex solutions in an accessible manner. Qualifications and Experience 7-10 years of experience in solution architecture or a related field. Extensive knowledge of the CX industry Extensive Experience within BPO Expertise in AI, automation, and emerging technologies within the CX domain. Proven consultative skills with a track record of co-creating impactful client solutions. Strong ability to balance client needs with commercial objectives. Analytical mindset with excellent problem-solving capabilities and a strategic approach to cost-effective solutions. Exceptional interpersonal and communication skills, fostering collaboration and trust. Experience in design thinking methodologies and presenting complex technical solutions to diverse audiences. A deep understanding of customer needs and the ability to design solutions that marry technology with human-centric approaches. Be a senior voice and thought leader in the generative AI space, advocating for its adoption and showcasing its service-level impact. Emphasize people-based solutions that solve customer issues effectively, ensuring technology complements human interaction. Work Environment Hybrid Model: Flexible working arrangement including office-based work, remote work, and on-site client visits. Location: Cork-based headquarters, with the majority of clients located in Dublin. Travel: Occasional travel within Ireland to meet client needs. Compensation Competitive salary range: €100,000 - €110,000 + Bonus Benefits package #LI-JM2 Skills: BPO CX AI Benefits: VHI Pension Bonus Laya Healthcare
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Presales Solutions Architect
3 days ago
Dublin, Ireland Cpl Healthcare Full timeOur client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The...
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CX Solution Architect – BPO
16 hours ago
Dublin, Ireland CPL Full timeSolution Architect – CX Transformation Hybrid | Cork HQ | Dublin Client Base €100,000 - €110,000 + Bonus Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this...
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Presales Solutions Architect
6 days ago
Dublin, Ireland CPL Full timeOur client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The...
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Dublin, Ireland Cpl Resources Full timeOur client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The...
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Solutions Architect
1 week ago
Dublin, Ireland Cpl Healthcare Full timeOur client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The...
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Apply in 3 Minutes: Solutions Architect
2 weeks ago
Dublin, Ireland CPL Full timeOur client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals. Role Overview The...
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Solution Architect
2 days ago
Dublin, Ireland The Panel Group Full timeSolution Architect - Banking / Payments We are looking for Solutions Architect with experience working on enterprise projects within the Banking / Payments sector. The ideal candidate experience to date will include some of the following: Banking Payment systems including SEPA, BACS, CHAPS, Mobile Banking, Mainframes Financial Regulations SEPA, PSD2, EC924,...
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Senior Solutions Architect
2 days ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeSenior Solutions Architect Dublin /Hybrid My client, a market-leader in the Consulting space, is looking for a seasoned Senior Solutions Architect with expertise in Software Development and AWS or Azure Cloud environments. You will leverage your experience in solutions architecture, collaborate with technical teams and business stakeholders, and act as a...
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Solution Architect
2 days ago
Dublin, Ireland Real Time Recruitment Full timeSenior Solution Architect 12 Month Contract Dublin We are working with a large Financial Services client in Dublin that is looking to hire an experienced Solution Architect with a strong background in finance/ payments. Requirements: 5+ years as a Solution Architect, with a strong focus on payment systems Strong understanding of cross border and domestic...
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Senior Solution Architect
2 days ago
Dublin, Ireland Real Time Recruitment Full timeA global enterprise client with offices in Dublin is looking to hire an experienced Solutions Architect on a contract basis. The ideal candidate for this position will have good experience on the full SDLC with proven experience in the areas of IT Infrastructure, Enterprise Applications, Data & Cloud Transformations. This is a daily rate contract role with...
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[Apply Now] Technical Architect, EMEA
3 days ago
Dublin, Ireland Monograph Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've...
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Mobile Solution Architect
2 weeks ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeMobile Solution Architect - 1 Year Contract I'm currently looking for an experienced Mobile Solution Architect to lead the modernization of enterprise mobile apps, improve user experiences, and integrate cutting-edge personalization technologies for my client. Location: Work from my client's Dublin office at least once per week. Key Responsibilities: -Design...
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Ncino Solution Architect
2 weeks ago
Dublin, Ireland NTT Data Full timenCino Solution Architect Role Overview: As an nCino Solution Architect, you will play a key role in project delivery teams, responsible for developing, communicating, and maintaining the integrity of the overall functional and technical solution. Your primary focus will be on ensuring a "Right First-Time" approach to delivering client value and maintaining...
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Mobile Solutions Architect
2 days ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeMobile Solutions Architect Location Dublin, Ireland Day Rate Contract (12+ months), Hybrid Working Currently recruiting for a Mobile Solutions Architect who will play a key role in architecture and creatroadmaps for my client's mobile products. Successful candidates will have a background in mobile development and more recently solutions architecture....
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SAP Solutions Architect
2 weeks ago
Dublin, Ireland Avature Full timeWhen you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that...
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Solution Architect
2 weeks ago
Dublin, Ireland Sitecore Full timeAbout Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Ahighly decorated industry leader,Sitecore is the leading company bringing...
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Enterprise / solutions Architect (retail)
2 weeks ago
Dublin, Ireland September Consulting Ltd Full timeEnterprise / Solutions Architect (Retail) Location: Dublin Type: Permanent Category: Technology Compensation: €120k + 10% Bonus + great perks and benefits. Onsite 3 days a week in Dublin. Experience Required: Potential for Enterprise Architecture role This Retail multiple is a great employer with fast growth and a lot of technology transformation...
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Payments Solutions Architect
2 days ago
Dublin, Ireland Eolas Recruitment Full timeWe are seeking a skilled and experienced Solution Architect to join a dynamic payments environment. This role involves working within a highly skilled team of payment solution architects, supporting various payment types across multiple jurisdictions and leveraging a wide range of technologies. Under a hybrid working model, the resource will typically be...
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Solution Architect
1 week ago
Dublin, Ireland The Recruitment Company Full time€80k base + 10% bonus + health + pensionHybrid/Remote working - Dublin office (need to be based in Ireland)Global Technology ConsultancyPosition Overview: As a Cisco Solutions Architect, you will play a key role in driving clients pre-sales initiatives while supporting the delivery of tailored network solutions. This customer-facing role requires an...
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Solution Architect Mobile Apps
2 days ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeSolution Architect (Mobile Applications) - 1 Year Contract I'm currently looking for an experienced Mobile Solution Architect to lead the modernization of enterprise mobile apps, improve user experiences, and integrate cutting-edge personalization technologies for my client. Location: Work from my client's Dublin office at least once per week. Key...