Customer Support Executive

2 weeks ago

Dublin, Ireland Cpl Healthcare Full time

My Client in the Motor Industry is hiring for a Customer Support Agent

If you are looking for a new challenge and a role that has career progression available apply directly or send your CV directly to laura.mcnamara@cpl.ie

Principle Job Purpose:

Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings .

Hours of Attendance:

The hours of attendance are based on a 39-hour week. Monday – Friday 8:30 a.m. – 5 p.m.

About the role:

The Customer Care Agent position is an integral role within the team, delivering front line, best-in-class customer service and support to their customers, both internal and external, responding to their queries. You will have the great opportunity to be involved at the beginning of the formation of a new centralised team and share your insights and experience in continuously improving the quality of our customer care.

Responsibilities:

  • Handle customer queries received via multiple channels, across a variety of product offerings and services for Windsor customers.
  • Understand and respond to customer needs and ensure that the response is dealt with appropriately to exceed the customer’s expectations, delivering high-quality customer service.
  • Be a customer advocate for driving change which enhances customer experience on every interaction.
  • Escalate any customer concerns, issues, or opportunities appropriately to the team leader for further support to maintain a high of quality service.
  • Work as a part of a dynamic and continuously evolving team and support the team to meet their daily team standards.
  • Display personal ownership in handling all customer queries, connecting with other individuals across the Windsor dealerships and using all available resources.
  • Work closely with all other relevant customer service areas and support.

Knowledge and skills:

You are highly motivated and passionate about delivering an exceptional customer service experience. You will have solid customer service experience, preferably in a contact centre environment, with an aptitude both in listening to and understanding a customer’s needs and skilfully communicating in a professional and personable manner. Strong time management skills are essential to ensure all our customers queries are handled efficiently and effectively and ultimately brought to a satisfactory conclusion. You are confident and adept at working in a changing environment and identifying additional services which may add value and support.

Critical Skills:

  • Customer & quality focused
  • Building & maintaining relationships
  • Good Communicator
  • Attention to detail
  • Critical thinking and analytical skills, data driven
  • Cope with change
  • Flexibility to learn new skills
  • Strong team player.
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