Product Support Executive
2 weeks ago
Job Description: Product Support Executive
Location: 100% R emote working role , Ireland (HRLocker are a fully remote organisation HQ'd in Lahinch Co Clare Ireland)
About the role:
As a Product Support Executive, you will provide support to current HRLocker customers, in conjunction with our Customer Success, Support, and product development Teams. This is a remote position, providing flexibility and the opportunity to work from anywhere in Ireland.
Duties ( m ain responsibilities) :
Act as first-line support to our customers through phone and support ticket function
Serve as the primary point of contact for customer inquiries, user support concerns , and technical support needs.
Demonstrate product capability and functionality
Collaborate with customers and our Sales team to deploy HRLocker to the customer’s specifications requirements and configure the platform accordingly.
Provide expert guidance and assistance during the HRIS implementation and setup process.
Ensure the successful deployment and integration of the HRIS platform within the customer's organization.
Troubleshoot and resolve customer issues related to HRIS usage, data integrity, and system functionality.
Performing data migrations for customers and identifying and resolving issues resulting from migrations.
Manipulating data from customer accounts for use on migrations.
Essent ial attributes and qualifications:
Minimum 3 years experience in a customer s upport role.
Experience using an electronic CRM system.
Self-motivated and results-oriented with a strong work ethic.
Ability to adapt to chang e .
Excellent communication and interpersonal skills, with the ability to effectively communicate expectations, provide feedback, and foster a collaborative support culture.
Strong emotionalintelligence withanalytical and problem-solving skills.
Ability to work independently in a remote work environment and effectively collaborate with team members acrossvarious locations.
Is comfortable working in an open transparent environment/culture and is comfortable in sharing their vulnerabilities .
Experienced in using Microsoft software suite.
Organised, and the ability to be able to multi-task & manage several queries at once .
An appetite for adult learning.
Ambitious for yourself and HRLocker
Desirable but not essential :
Degree or Diploma in business or equi valent experience.
Experience working in a remote-first organisation
Experience supporting customers in a B2B SaaS solution
Regional market knowledge and familiarity with the HR tech industry.
Previous experience working within a SAAS, recruitment, or HR domain .
An understanding of people management and human resources .
Experience using HubSpot.
Remuneration :
€27,000 + Remote working allowance, PRSA, 25 days holidays + 1 CSR day, 2 wellness day s and you get your birthday of f . You will qualify for share options.
Our culture is everything to us and while most people are excited about how we work. It will not suit everyone, as continual development is expected and encouraged.
The selection process is as follows:
Attach your CV and cover letter
Answer some pre-interview questions
A background review interview of 45- 60 minutes
A behavioral-based interview c60-90 minute
A final interview with our CEO c60 minutes
Please note we do not accept CVs from recruiters
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