Senior UX Researcher

2 days ago


Dublin, Ireland Oliver James Full time

Job Opportunity: Senior UX Researcher We are excited to present a unique opportunity for a seasoned User Experience Researcher at a renowned client in the Banking industry. This role is a contract position aimed to enhance digital interactions and customer experience across various banking platforms. About Our Client Our client is a prestigious entity in the Banking sector, dedicated to providing exceptional financial services globally. They are focused on innovation and are keen on integrating cutting-edge technologies to enhance user satisfaction and business efficiency. Role & Responsibilities Lead User Experience research projects to enhance user satisfaction and design more effective user interfaces. Collaborate closely with UX/UI designers, project managers, and development teams to align the end-to-end user experience with strategic objectives. Conduct and implement usability testing sessions and consolidate feedback to guide the design processes. Analyse user needs and behaviours using a variety of qualitative and quantitative research methods, translating them into actionable deliverable for the design team. Communicate research findings to all stakeholders clearly and effectively, ensuring insights drive UX improvements. Maintain up-to-date knowledge of industry trends and user experience best practices, incorporating new ideas and innovations into research methodologies. Key Skills Advocating as a strong voice for UX and service design across the business. Identifying, planning, and executing strategic projects Working with external and internal clients to understand user needs, create research artefacts, and feed requirements into the design pipeline. Creating journey maps and service design blueprints for complex projects. Creating a playbook of UX practices, processes, and templates for the team This contract position is an excellent opportunity to play a significant role in shaping user experiences in the banking sector and to work with a team of passionate professionals dedicated to innovation and excellence. Skills: UX Research communication journey maps service design



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