Head of Corporate Services

2 weeks ago

Dublin, Ireland National Transport Authority NTA Full time

Duties and Responsibilities The key duties and responsibilities of the Head of Corporate Services will be to: Provide corporate leadership in the management and delivery of corporate support services to enable the Authority to carry out its strategic mandate in line with its Statement of Strategy; Manage multiple projects and tasks in a multidisciplinary environment, embedding policy within the Corporate Services Division and fostering the highest standards of corporate professionalism and integrity; Manage the development and production of a range of strategic publications as required; Play a key role in crisis management and business continuity management; Network, influence and negotiate effectively with a range of internal and external stakeholders; and Maintain and build the Authoritys reputation with external audiences, including media, transport sector, political realm & other state agencies. The person will report to the Director of Finance and Corporate Services and will be expected to engage with the Authority Chief Executive Officer, Directors, Heads of Function and Authority personnel, state agencies and authorities, political representatives and suppliers of services to the Authority. The principal duties and responsibilities of the role will include some or all of the following: Human Resources Overseeing the development and delivery of the Authoritys strategic HR function and the provision of a wide range of HR services relating to management and staff, including recruitment, work force planning, employee relations and performance management; Ensuring the implementation and review of a range of strategic HR projects and policies including Blended working, Equality, Diversity and Inclusion, Health and Wellbeing and organisational development initiatives; and Leading a HR team of up to 10 staff including the Head of HR. Data Protection Overseeing internal practices and processes designed to ensure the Authority meets its obligations with respect to both national and European Data Protection requirements; Developing the Authoritys Data Protectionpractices and processes as requiredto improve efficiency and better serve the staff of the Authority; and Leading a DP team of 3 to 4 staff including the Head of Data Protection. Facilities Ensuring office accommodation and associated facilities are delivered to a high standard at the Authoritys new office in Smithfield (Haymarket House); Regular liaison with internal customers to gather feedback and ensure the accommodation model continues to meet organisational needs; Ensuring best in class energy and sustainability standards are maintained in the Authoritys offices; Ensuring compliance with, and continuous improvement of the Facilities policies and procedures; and Leading the Facilities team of 4 staff including a Facilities Manager. Public Affairs Supporting the establishment of a new Internal Comms Unit (2025) for the Authority; Overseeing the continuous improvement and maintenance of thewebsite; Overseeing compliance with a range of reporting obligations including Freedom of Information and Access to Information on the Environment requests, Ombudsman queries, Irish language obligations and the production of the Annual Report; Ensuring Parliamentary Questions are responded to within required time limits; Ensuring Board papers are disseminated on time and contributing to the general administrative support to the Board; and Leading a team of 6 to 7 staff including a Public Affairs Manager. Customer Contact Overseeing the performance of the NTAs Customer Relationship Management (CRM) System & ensuring queries are answered in a timely and professional manner; Monitoring the performance ofNTAs Customer Relationship Management (CRM) within the wider framework of the NTAs Consolidated Contact Centre (launched 2024); and Leading a team of 2 to 3 staff including a Customer Contact Manager. Note:The functions and responsibilities initially assigned to the position is based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of a NFQ Level 7 qualification in a relevant discipline, being business, communications, economics, Human Resources or equivalent; Have a minimum of 9 years recent satisfactory experience in similar or related roles with 5 of those years working as a manager; Experience of leading multi-disciplinary teams; Experience of working in complex environments; Ability to adapt quickly to new challenges and changing conditions in the internal and external environments; Have experience of delivering change management initiatives; Ability to review and interpret complex information and present it in summary form; Strong relationship-building and interpersonal skills; A track record of delivering continuous improvements to work practices and systems; and Ability to multitask, prioritise effectively and to work under pressure to meet tight deadlines. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: Have a good knowledge of public service policies, services and activities, particularly related to transport; Have excellent verbal and written communication skills; Have experience of working across different agencies and public sector bodies; and Have the ability to motivate, empower and encourage personnel to achieve maximum performance. Skills: Instils the importance of efficiencies Speaks and writes in a clear manner Maintains a strong focus on self-development

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