Reservations Manager

4 weeks ago

Galway, Ireland 5* Glenlo Abbey Hotel and Estate Full time

Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Suite (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, The Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, and a GUI accredited Championship 9 Hole Golf Course with 21 bay driving range. We are currently seeking applications from suitably qualified candidates for the role of Reservations Manager. The role of the Reservations Manager is to support the Director of Revenue with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard. Responsibilities: Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care) Ensure reservations team are fully trained on proper systems usage Maximise rooms and other revenue sales through efficient revenue management Be aware of and analyse all forthcoming business on a regular basis Provide daily, weekly and monthly reporting as required Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts Rostering of the Reservations team Development of the Reservations team. The ideal candidate: Minimum of two years experience as assistant reservations manager in a Four or 5 star property. Degree/diploma in Hospitality or Revenue Management advantageous. Excellent written and verbal communication skills Strong systems knowledge (PMS, booking engines, channel managers, MS Office) Strong customer service ethos and background A can-do attitude and the ability to work well in team Excellent organisational skills and the ability to multi-task Flexibility required around working weekends in rotation. What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme

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