Supply Chain Customer Service Associate New
24 hours ago
Supply Chain Customer Service Associate
Kenny-Whelan are hiring a Supply Chain Customer Service Associate to join one of Cork's Global Life Sciences Companies.
Contact: Carmel Synnott on email : [email protected] or call on 087 7422268
Profile of the Role:
The position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and the Company’s Manufacturing organisations across Europe and Asia.
Main duties and responsibilities:
· Build and maintain relationship with customers and suppliers, whether internal or external
· Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites and internal Supply Chain contacts
· Manage correspondence with customers/suppliers
· Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing
· Receive orders and ensure timely order processing and fulfilment
· Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements
· Ensure timely invoicing to customers
· Ensure working procedures for customers are in place and up-to-date
· Maintain customer contracts
· Has ownership of supply agreements
· Performs regular inventory reconciliations
· Manage shopping carts and service POs
Other areas of responsibility cover :
Ø Replenishment
Ø Internal Control & Reporting
Ø Credit Management
Ø Process Improvement Projects which improve customer service levels, improve product flows, minimise Supply Chain costs and improve asset management
Qualifications:
· A Third level degree qualification
· Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage
Requirements:
· 5 Years Supply Chain, Customer Service, Logistics experience essential
· Fluent in English language. Foreign languages may be an advantage.
· Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel
· Pharma manufacturing experience very desirable
· Background in GMP/GDP compliance environment
· Experience in a multi-national environment will be an advantage.
All applications will be treated with the strictest confidence
Kenny-Whelan Contact:
For further information please contact Carmel Synnott on 00 353 21 4665405 / 087 7422268 or send your updated CV to [email protected]
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