Regulatory Complaints Specialist

3 weeks ago

Dublin, Ireland Interactive Brokers Group, Inc. Full time

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology. Interactive Brokers Ireland Limited ("IBIE") is looking for a dynamic complaints/dispute resolution professional to join our IBIE Legal team as Regulatory Complaints Specialist. This role will suit a motivated, curious self‑starter who excels at building connections and has strong oral and written communication skills. Key Responsibilities - Professionally represent Interactive Brokers in verbal and written communications with the FSPO and/or our clients by accurately and effectively communicating Interactive Brokers' responses to complaints and questions. - Prioritize workload to adhere to strict FSPO deadlines in conjunction with complaints policies and legal requirements. - Manage cases in a fair, professional manner that complies with regulatory requirements and internal policies. - Proactively engage with different departments within IBIE to thoroughly investigate complaints, identify root causes of issues, and implement appropriate resolutions where necessary. In particular, the successful candidate will work closely with Senior Management, Legal, Programming, Operations, and Compliance—both within IBIE and across our group affiliates. - Deliver high‑quality work with great attention to detail. - Occasionally assist with complaints or contentious matters outside of the FSPO, including European/global matters if necessary. - Support a strong team culture that aligns with our core values. - Maintain records and prepare reports for senior management as required. Qualifications & Experience - Strong written and oral communication skills with proven ability to present accurate, clear, and concise information for internal and external audiences. - Ability to evaluate and advise on case resolution strategies, ensuring fair treatment of customers and compliance with all regulatory requirements. - Strong team player with the ability to provide guidance and mentoring to other team members and build relationships with internal and external stakeholders. - Bachelor’s degree in Law (preferred), Finance, Compliance, or another related field. - At least 3 years of relevant complaints handling, litigation/dispute resolution experience, or equivalent. Preferred Qualifications - Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland, or Barrister‑at‑Law called to the Bar of Ireland. - Experience handling complex financial services disputes, ideally with knowledge of trading and an understanding of financial instruments such as futures, options, CFDs, and equities markets. #J-18808-Ljbffr

  • Regulatory Complaints Specialist

    3 weeks ago

    Dublin Pike, Ireland Interactive Brokers Full time

    Regulatory Complaints Specialist Interactive Brokers Ireland Limited ( IBIE ) is seeking a motivated complaints/dispute resolution professional to join our IBIE Legal team as Regulatory Complaints Specialist . Key Responsibilities Represent Interactive Brokers in verbal and written communications with the FSPO and clients by accurately responding to...

  • Complaint Case Handler

    1 week ago

    Dublin, Ireland hays-gcj-v4-pd-online Full time

    Your new company One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin. Your new role Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA...

  • Compliance and Regulatory Executive

    2 weeks ago

    Dublin, Ireland Hays Specialist Recruitment Full time

    Your new company As Compliance & Regulation Executive, you will join an educational, regulatory, and representative body for working professionals (legal) in Ireland within their regulation department. Your new office is in Dublin City and is accessible via public transport. Your new company requires you to join their team on a 2-year FTC. You will have a...

  • Regulatory Compliance Project Manager

    3 days ago

    Dublin, Ireland Cpl Resources - Technology Full time

    Project Manager Service Quality Specialist 14 month maternity cover contract Location: Dublin City (Hybrid) 2 days on site per week Salary per year €63,470 The Consumer Services Division empowers and protects consumers to choose and use postal and telecommunications services with confidence. It identifies and understands consumer harms and needs. It raises...

  • Assistant Director

    4 weeks ago

    Dublin, Ireland CPL Full time

    About This Role The Platform Supervision and Investigations Division’s main function is to supervise digital services in Ireland and enforce the Digital Services Act (“DSA”), Terrorist Content Online Regulation and Online Safety Code. It consists of four supervisory teams, an investigations team and a regulatory operations team which help determine...

  • Regulatory Affairs Senior Specialist

    3 days ago

    Dublin, Ireland Xeolas Pharmaceuticals Full time

    Regulatory Affairs Senior Specialist ABOUT XEOLAS Xeolas is an Irish-owned speciality Pharmaceutical company located in Dublin, Ireland with 70+ employees. We develop and manufactureinnovativepatient friendly pharmaceutical products for international markets. We are now seeking an experiencedRegulatory Affairs Senior Specialistas weexpand. OVERALL ROLE...

  • Regulatory Reporting Specialist

    4 weeks ago

    Dublin, Ireland SEI Investments Company Full time

    SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical...

  • Senior Specialist, Regulatory Affairs

    3 weeks ago

    Dublin, Ireland West Pharmaceutical Services, Inc Full time

    Overview Title: Senior Specialist, Regulatory Affairs Requisition ID: 71195 Date: Sep 3, 2025 Location: Dublin, Leinster, IE Department: Regulatory Affairs Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when...

  • Regulatory Assurance Specialist

    2 weeks ago

    Dublin, Ireland Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Customer Care Quality Specialist

    5 days ago

    Dublin, Ireland Executive Edge Full time

    Customer Care Quality Specialist The Customer Care Quality Specialist is responsible for ensuring that the quality of service delivered across all consumer care interactions meets the highest standards. This includes monitoring and evaluating queries, complaints, and escalated contacts to ensure they are handled efficiently, accurately, and in full...