Complaint Case Handler
2 days ago
Your new company One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin. Your new role Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA specific in Loans and Regulations that align with regulatory requirements for the role.This is an ideal role for an individual who would like to take the next step in their career in Retail Banking. You will be responsible for ensuring that every customer’s complaint is handled efficiently and to their satisfaction. Your new role will be centred on resolving customer complaints, maintaining accurate records, and leveraging advanced MS Excel skills for data analysis. See below the duties outlined:Handle and resolve customer complaints, ensuring a high level of customer satisfaction.Maintain accurate records by tracking and tracing complaint-related documentation and emails.Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organisation's standards and regulatory requirements.Leverage advanced MS Excel skills for tracking, reporting, and analysing complaint-related data to support operational efficiency.Meet weekly deadlines and performance milestones to align with organisational goals and commitments.What you'll need to succeed You will need to have excellent customer service skills with previous experience in a complaint handling or customer service role, preferably in banking or financial services. You will be a strong team player who understands the importance of working effectively with others. An interest in the banking industry is essential. RequirementsPrevious experience in a complaint handling or customer service role, preferably in banking or financial services.Knowledge of Phone and Internet Banking systems and tools.Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy.QualificationsRelevant certifications (e.g., MCC, APA, QFA, CIP) that align with regulatory requirements for the role.Team leadership or supervision experience is an advantage.What you'll get in return Excellent on-the-job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.
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Complaints Handler
2 weeks ago
Dublin Pike, Ireland Sedgwick Full timeOverview Complaints Handler - Banking (Fully remote). Contract: Immediate – circa two months. Working Hours: 9am – 5:15pm. Candidates must be available for an immediate start. The Complaints Handler will be responsible for investigating and addressing complaints. You will play an instrumental part in reducing/eliminating predictable and repeat...
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Insurance Complaints Handler
3 weeks ago
Dublin, Ireland September Consulting Ltd Full timeOverview Salary: up to 45K + annual bonus + pension + insurance discounts + benefits We’re working with a leading insurance provider in Ireland that’s looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in...
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Complaints Analyst III
1 week ago
Dublin Pike, Ireland Coinbase Full timeOverview Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a...
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Complaints Analyst III
4 weeks ago
Dublin, Dublin City, Ireland Coinbase Full timeOverviewReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very...
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Motor Damage Handler
4 days ago
Dublin, Ireland 360 Search Full timeMy client is seeking a Motor Damage Handler to join their growing Claims Team in Dublin City Centre. In this role, you will manage motor claims efficiently and empathetically, ensuring customers receive outstanding service throughout the process. You'll act as the main point of contact for claimants, brokers, and third parties, ensuring claims are resolved...
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Motor Claims Handler
3 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 12 Days Agojob requisition id: R57988By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us,...
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Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeGlobal Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy regarding the collection, use, and protection of...
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Motor Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
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Motor Claims Handler
3 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
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Dublin, Ireland Zurich 56 Company Ltd Full timeBodily Injury Claims Handler - Dublin Hybrid Job Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Casualty claims of moderate to high complexity and exposure within specified authority limits. The successful candidate will ensure that bodily injury claims are handled in a...
