Complaint Case Handler
2 weeks ago
Your new company One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin. Your new role Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA specific in Loans and Regulations that align with regulatory requirements for the role.This is an ideal role for an individual who would like to take the next step in their career in Retail Banking. You will be responsible for ensuring that every customer’s complaint is handled efficiently and to their satisfaction. Your new role will be centred on resolving customer complaints, maintaining accurate records, and leveraging advanced MS Excel skills for data analysis. See below the duties outlined:Handle and resolve customer complaints, ensuring a high level of customer satisfaction.Maintain accurate records by tracking and tracing complaint-related documentation and emails.Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organisation's standards and regulatory requirements.Leverage advanced MS Excel skills for tracking, reporting, and analysing complaint-related data to support operational efficiency.Meet weekly deadlines and performance milestones to align with organisational goals and commitments.What you'll need to succeed You will need to have excellent customer service skills with previous experience in a complaint handling or customer service role, preferably in banking or financial services. You will be a strong team player who understands the importance of working effectively with others. An interest in the banking industry is essential. RequirementsPrevious experience in a complaint handling or customer service role, preferably in banking or financial services.Knowledge of Phone and Internet Banking systems and tools.Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy.QualificationsRelevant certifications (e.g., MCC, APA, QFA, CIP) that align with regulatory requirements for the role.Team leadership or supervision experience is an advantage.What you'll get in return Excellent on-the-job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.
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Regulatory Complaints Specialist
3 days ago
Dublin Pike, Ireland Interactive Brokers Full timeRegulatory Complaints Specialist Interactive Brokers Ireland Limited ( IBIE ) is seeking a motivated complaints/dispute resolution professional to join our IBIE Legal team as Regulatory Complaints Specialist . Key Responsibilities Represent Interactive Brokers in verbal and written communications with the FSPO and clients by accurately responding to...
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Regulatory Complaints Specialist
3 days ago
Dublin, Ireland Interactive Brokers Group, Inc. Full timeInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services...
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Claims Handler – German Speaking
3 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeBy joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as America's...
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Bodily Injury Claims Handler Motor
2 weeks ago
Dublin, Ireland Zurich 56 Company Ltd Full timeBodily Injury Claims Handler Motor - Dublin Hybrid Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority limits. The successful candidate will ensure that bodily injury claims are handled in a proactive,...
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Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeBy joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as...
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Motor Claims Handler
4 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 12 Days Agojob requisition id: R*****By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our...
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Motor Claims Handler
3 days ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 12 Days Agojob requisition id: R57988By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us,...
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Assistant Director
5 days ago
Dublin, Ireland CPL Full timeAbout This Role The Platform Supervision and Investigations Division’s main function is to supervise digital services in Ireland and enforce the Digital Services Act (“DSA”), Terrorist Content Online Regulation and Online Safety Code. It consists of four supervisory teams, an investigations team and a regulatory operations team which help determine...
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Motor Claims Handler
1 week ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
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Dublin, Ireland Zurich Insurance Company Limited (Ireland Branch) Full timeJob Summary Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority limits. The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an...
