Regulatory Complaints Specialist

3 weeks ago

Dublin Pike, Ireland Interactive Brokers Full time

Regulatory Complaints Specialist
Interactive Brokers Ireland Limited ( IBIE ) is seeking a motivated complaints/dispute resolution professional to join our IBIE Legal team as Regulatory Complaints Specialist .

Key Responsibilities

Represent Interactive Brokers in verbal and written communications with the FSPO and clients by accurately responding to complaints and questions.

Prioritize workload to adhere to strict FSPO deadlines while complying with complaints policies and legal requirements.

Manage cases in a fair, professional manner that complies with regulatory requirements and internal policies.

Proactively engage with different departments within IBIE to investigate complaints, identify root causes, and implement appropriate resolutions. Collaborate closely with Senior Management, Legal, Programming, Operations, and Compliance both within IBIE and across group affiliates.

Deliver high‑quality work with great attention to detail.

Occasionally assist with complaints or contentious matters outside of the FSPO, including European/global matters if necessary.

Support a strong team culture that aligns with our core values.

Maintain records and prepare reports for senior management as required.

Qualifications & Experience

Strong written and oral communication skills with proven ability to present accurate, clear, and concise information for internal and external audiences.

Ability to evaluate and advise on case resolution strategies, ensuring fair treatment of customers and compliance with all regulatory requirements.

Strong team player with the ability to provide guidance and mentoring to other team members and build relationships with internal and external stakeholders.

Bachelor’s degree in Law (preferred), Finance, Compliance, or another related field.

At least 3 years of relevant complaints handling, litigation/dispute resolution experience, or equivalent.

Preferred Qualifications

Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland, or Barrister‑at‑Law called to the Bar of Ireland.

Experience handling complex financial services disputes, ideally with knowledge of trading and an understanding of financial instruments such as futures, options, CFDs, and equities markets.

Seniority Level
Mid‑Senior level

Employment Type
Full‑time

Job Function
Legal

Location
Dublin, County Dublin, Ireland

EEO Statement
Interactive Brokers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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