▷ (Urgent Search) Concierge/Browser Onboarding Specialist - Chrome Browser Enterprise

About MarketStar
In everything we do, we believe in creating growth for our clients, employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career‑development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments, and we are proud of our award‑winning workplace culture.

About The Concierge/Browser Onboarding Specialist
This role offers an exciting chance to help businesses securely adopt Chrome Enterprise. You will guide customers through onboarding, deliver product demos, resolve technical issues, and build lasting relationships to set them up for long‑term success. This is a dynamic opportunity for someone with a passion for customer success, technical problem‑solving, and enterprise software.

Location: Hybrid, Leopardstown, Dublin 18 (Tuesday, Wednesday, & Thursday in office)

What Will You Do?

Facilitate the successful adoption of Chrome Enterprise solutions (CEC and CEP), guiding customers of all sizes and industries.

Act as a technical concierge, navigating the onboarding process and resolving technical or account‑related problems for customers.

Meticulously document customer interactions and use cases in CRM tools to aid future problem‑solving and scale query resolution.

Assist Support Specialists with significant deals, managing customer relationships, rollout timelines, and addressing inquiries.

Proactively nurture customer relationships to prepare them for potential upsells into additional product lines.

Address diverse customer questions during onboarding, providing assistance and directing customers to appropriate resources.

What Will You Need to Succeed?

Ability to speak and write in English.

Bachelor's degree or equivalent experience.

1 year in customer success or CRM roles for SaaS products with a strong performance track record.

2 years’ experience in customer success or resolution roles for a SaaS product (preferred).

Good understanding of enterprise software, specifically secure enterprise browsers.

Experience using CRM tools such as Salesforce.

Technical or customer engineering experience.

Experience with technical support and troubleshooting for a SaaS product.

Ability to develop and grow senior‑level relationships with clients.

What We Offer
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well‑being benefits:

Comprehensive VHI Health cover from day one.

Structured training & career development opportunities.

Education reimbursement.

Paid birthday leave.

Personal Hardship Loan Program.

Mental health and 24/7 employee assistance program.

Bike To Work Scheme / Taxsaver Leap Card Scheme.

Top‑performer and tenure awards.

The pay for this position is a basic salary per annum of €56,000, with an additional variable bonus component of €15,000. There are several factors to consider, including but not limited to the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

Equal Employment Opportunity Statement
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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