Administration Manager

4 weeks ago

Dublin, Ireland Glanmore Foods Full time

You must be legally authorised to work in Ireland. We are not currently able to offer visa sponsorship or assistance. And we are looking for a hands on, full time (40 hours), permanent Administration Managerto join our team in the Dublin 15 area This is a Monday to Friday, 8 hours a day. Reporting to the Operations Manager, you will be responsible for the full management and oversight of the Administration Team at Glanmore Foods. The Administration team is responsible for setting up schools, aligning to the correct logistic route, and ensuring the orders per school reach the production factory. The team consists of a Senior Administrator, Customer Service Lead and Order Processors. This is a great opportunity for an experienced Administration Manager who will have the opportunity to take ownership of the administration function and embed efficiency and operational improvements. Key Responsibilities: Manage, lead and motivate the Administration Team Embed best practice in Customer Service Manage the setup of new schools Manage the co-ordination of school changes, holidays and class list Manager the school roll overs with the new academic year Oversee the preparation, printing and distribution of production sheets Manage the communication with key stakeholders on changes to production Ensure all menus are up to date prior to deliveries Manage the Parent App and oversee updates to the App Being up to date on all services and provide support to schools on hot/cold food orders Coordinate school closures, with the schools directly and through the order system Oversee the Customer Service Ticketing System and SLAs Embed administration efficiencies, which may include technology advancements About You: Proven experience in administration management, ideally within Manufacturing sector. Understanding of supply chain, production and logistics Excellent analytical, leadership, and communication skills Ability to thrive in a fast-paced, deadline-driven environment Experience in Change Management Experience in system use and App Management Ambitious high performer with excess enthusiasm, energy and resilience Experience managing multi-channel customer service: phone, email, live chat, and social media. Comfortable making decisive actions in uncertain, fast-paced environments. Experience coaching or mentoring team members an advantage. Skills: strong management skills Process driven Good communication skills. excellent organisational skills Benefits: Perks Discount Life Assurance Cover Career & Skills Development EAP

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