Deputy Head of Service
1 day ago
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The Deputy Head of Service will play a critical role in the strategic and operational management of the service division, focusing on business development, driving standards, and quality management. The ideal candidate will have proven experience in management.
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* Develop strategies to expand the sales of our service business.
* Identify and capitalize on new business opportunities to increase market share.
* Collaborate with marketing and sales teams to align service offerings with market needs.
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* Ensure all service engineers adhere to company procedures and quality standards.
* Enhance communication between the service team, customers, and other departments to ensure high-quality, consistent service delivery.
* Manage and improve performance across the service team, including setting performance metrics and conducting evaluations.
* Implement and refine systems to improve overall service efficiency and customer satisfaction.
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* Drive the expansion of the scope of our ISO 17025 accreditation.
* Ensure compliance with customer and supplier quality requirements.
* Assume roles such as Quality Manager or Deputy Quality Manager, managing aspects of technical and quality oversight.
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* Collaborate with the Head of Sales to refine sales reporting processes to ensure clear distinction and equitable attribution of service and sales figures.
* Develop and implement a reporting system that accurately reflects the individual performance of the service and sales departments, allowing for transparent assessment without masking underperformance.
* Maintain and enhance interdepartmental relationships, ensuring alignment of goals and avoiding conflicting incentives between the service and sales teams.
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* Bachelor's degree in Business Administration, Management, Engineering, or related field.
* Minimum of 3 years of management experience in a service-oriented environment.
* Strong leadership skills and the ability to manage diverse teams.
* Excellent communication and interpersonal skills.
* Experience in implementing and managing quality systems, with a preference for candidates familiar with ISO 17025 standards.
* Demonstrated ability to develop and implement strategic business development plans. Desired Skills
* Strategic thinking with a clear ability to set priorities and deliver results.
* High degree of initiative and independence, but also a team player.
* Strong analytical and problem-solving skills.
* Ability to handle multiple tasks simultaneously and meet tight deadlines.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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