3 Days Left: Investigations Manager, SIV

3 weeks ago

Ireland Virtual Amazon Full time
Join one of the most important teams at Amazon and make a difference. The Registration & Compliance Operations Investigations team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Due to extensive growth we require additional Team Managers/Investigations Managers for our thriving London Office, to help manage one of the Operations teams in our rapidly expanding function.

Key Responsibilities:

- Plan, direct and organize the day-to-day operation of a multi-lingual Team.
- Maintain and improve staff engagement through effective people management and motivational techniques.
- Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
- Complete detailed analysis of operational performance metrics, and make data driven business decisions.
- Formulate and recommend practices to increase the effectiveness and efficiency of the department.
- Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
- Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
- Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
- Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
- Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121's are in place to positively support our raise the bar philosophy.

Key job responsibilities
Key Responsibilities:

- Plan, direct and organize the day-to-day operation of a multi-lingual Team.
- Maintain and improve staff engagement through effective people management and motivational techniques.
- Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
- Complete detailed analysis of operational performance metrics, and make data driven business decisions.
- Formulate and recommend practices to increase the effectiveness and efficiency of the department.
- Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
- Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
- Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
- Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
- Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121's are in place to positively support our raise the bar philosophy.
· Fluency in English is essential

· We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team. This person should possess strong people and performance management skills, and ideally have at least three years' experience in an operational people management role.

· She/he should also have a strong business acumen and be able to create, communicate and achieve a vision.

· Substantial people management experience ideally within a fast paced, metric driven operations team.

· Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.

· Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential.

· Must be self-motivated with good attention to detail, commercial awareness with sound judgement and decision making skills.

· Have a proven ability to drive and motivate staff.

· Candidates with experience working within the fraud / risk management domain preferred

· Educated to Bachelor degree level desirable

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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