Senior Administrator Commercial Service

What is the opportunity? Join a dynamic, customer-focused team where your enthusiasm and initiative will be valued. This is a fantastic opportunity for a motivated individual to grow professionally, enhance their customer service skills, and make a meaningful impact by working closely with our diverse business and corporate clients. You'll deliver exceptional service to our Business Customers by employing performance data and customer feedback to drive continuous improvement and ensure a best-in-class experience. In this role, you will: Develop and implement improvements to improve the Customer Experience Engage with BPO partners as part of day to day operations Play a key role in supporting our customers transitioning to SEPA Instant payments Work in compliance with all internal and external regulatory requirements What will make you stand out Demonstrated capability to put the customer first in every interaction Good communication and interpersonal skills with an ability to work effectively as part of a high performing team Self motivated with the necessary aim to achieve agreed goals Adaptive to new technologies & platforms While not crucial to apply the following would be a strong bonus An interest in collating MI and using it to benefit both Customers & Colleagues Dedicated to personal organisational and individual development of skills, knowledge & ability. Essential qualifications There are no minimum educational requirements for this role. More about the team Corporate and Commercial Onboarding & Treasury Services sits within Strategic Transformation & Operations (ST&O) team in Corporate and Commercial Banking. ST&O team is a centralised divisional operations function, integrating our service model, delivering operational excellence and driving our strategic transformation agenda. CCTS currently incorporates Treasury Operations, Payment Operations & Payment Investigations. This is a hybrid role, based primarily at The Areana, Tallaght. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career Key Competencies Customer Focused - Self Take Ownership - Self Manage Risk - Self Better together - Self Be Decisive - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home