Team Leader, HR Services
3 days ago
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/Department
The EMEA HR Services Team Leader is responsible for the performance of the regional HR General Services team, instilling a culture of quality and service excellence. The team is the first point of contact for employee and manager queries, providing guidance and coaching on HR Policies and Programs and managing HR Data and processes. The team supports the administration of various Human Resource programs, services, and processes across the region.
The EMEA Team is responsible for HR operational and client service activities across 10 countries, including:
- Call Centre & Case Management
- Onboarding
- Offboarding
- Employee Movements
- Flexible Working
- Right to Work & Visa Monitoring
- Time & Labour Compliance
- Leave Administration
- Official Title Promotions
- Regulatory Role administration
- RFP & Reporting
- Maintaining partners' data throughout their lifecycle
Key Responsibilities:
- Provide direction and leadership to foster teamwork, engagement, and development.
- Monitor and manage workloads and case queues for effective execution of responsibilities.
- Manage the team including interviewing, goal setting, performance evaluation, and coaching for development.
- Collaborate with the Global HR Services Leadership team to enhance service model efficiency.
- Work with HR Solutions and global HR Services Leadership on idea creation and process improvement.
- Ensure high-quality standards in timeliness, accuracy, and customer service; report performance against SLAs.
- Schedule staff to ensure appropriate coverage for team responsibilities.
- Analyze HR data to identify patterns and recommend service enhancements.
- Implement process improvements in collaboration with the Quality & Continuous Improvement team.
- Represent HR Services in cross-functional meetings and projects.
- Manage vendor relationships to ensure service agreement compliance.
Skills:
The successful candidate will benefit from having:
- Knowledge of human resource programs
- HRIS application tools/system knowledge (e.g. Service Now, Workday)
- Proficiency in Microsoft Office Tools
- Excellent oral and written communication skills
- Strong analytical and problem-solving skills
- Good business judgment
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability embolden us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable Accommodation:
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements, and together we can achieve greater.
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