Sales & Service Team Lead - HRQMO, Dublin North & West

Location/Office Policy: Dublin North & West – Blanchardstown & Naas Road Branch

Overview

As HRQMO in our Blanchardstown & Naas Road branches, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. The HRQMO plays a key role in supporting this vision. Your focus will be to organise and support the branch to ensure HR, Operational & Services processes and procedures are properly implemented. You will also be expected to play an active part in the Regions operational success.

Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Market.

Key responsibilities

- Provide leadership & oversights for all operational activities and support the branch to achieve branch goals.
- Provide professional operational support and assurance to ensure a robust control environment exists and ensures excellence in operational risk management, incorporating compliance with legal and regulatory obligations and the adherence to internal controls and business ethics.
- Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience and reduce level of reworks.
- Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on delivering quality customer experiences.
- Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
- Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
- Has a strong understanding of regulatory and legal obligations to meet all Compliance and Operational standards for the branch and ensures personal adherence to AIB policies and procedures, demonstrating a comprehensive technical knowledge of branch operational procedures and HR standards.
- Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
- Ideally QFA qualified or working towards qualification.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

Why work for AIB

Some of our benefits include:

- Variable Pay
- Employee Assistance Programme
- Family leave options

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

- Ensure Accountability – Holding self and others accountable to meet commitments. Acts with a clear sense of ownership. Communications with clarity. Takes personal responsibility for decisions, actions and failures, ensuring they own the outcome.
- Customer First – Puts the customer at the heart of what we do across the organisation. Builds strong and effective relationships to enable the success of our customers and communities.
- Drives Progress - Has courage to address difficult issues and supports others to do same. Readily tackles tough assignments and identifies the need for and initiates change when required. Actively curious and willing to listen to and champion good ideas and position with others.
- Collaborates – works co-operatively with others across the organisation to achieve shared objectives. Partners with others to get work done.
- Develops & Empowers – Recognises and prioritises the value in developing others to meet both personal and organisational goals. Instils accountability in others to drive their own development and provide guidance and support through performance conversations.

If you are not sure about your suitability based on any aspects of the role advertised, please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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