Sales & Service Team Lead - HRQMO, Dublin North & West. [10/10/2025 A]

Overview Location/Office Policy: Dublin North & West – Blanchardstown & Naas Road Branch
As HRQMO in our Blanchardstown & Naas Road branches, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. The HRQMO supports this vision by organizing and supporting the branch to ensure HR, Operational & Services processes and procedures are properly implemented. You will also play an active part in the Regions operational success and supporting our colleagues and business across the Micro Market and wider Local Market.
You will develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also support the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Market.
Key Accountabilities Provide leadership & oversights for all operational activities and support the branch to achieve branch goals.
Provide professional operational support and assurance to ensure a robust control environment exists and ensures excellence in operational risk management, including compliance with legal and regulatory obligations and adherence to internal controls and business ethics.
Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience and reduce reworks.
Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on delivering quality customer experiences.
Minimum Criteria Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
Has a strong understanding of regulatory and legal obligations to meet all Compliance and Operational standards for the branch and ensures personal adherence to AIB policies and procedures, demonstrating a comprehensive technical knowledge of branch operational procedures and HR standards.
Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
Ideally QFA qualified or working towards qualification.
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
Why Work For AIB Some of our benefits include:
Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year
Please click here for further information about AIB’s PACT – Our Commitment to You.
Key Capabilities Ensure Accountability – Holds self and others accountable to meet commitments. Acts with a clear sense of ownership. Communicates with clarity. Takes personal responsibility for decisions, actions and outcomes.
Customer First – Puts the customer at the heart of what we do across the organisation. Builds strong and effective relationships to enable the success of our customers and communities.
Drives Progress - Addresses difficult issues, initiates change when required, and champions good ideas and perspectives with others.
Collaborates – Works co-operatively with others across the organisation to achieve shared objectives.
Develops & Empowers – Develops others to meet personal and organisational goals, and supports performance conversations.
If you are not sure about your suitability based on any aspects of the role advertised, please contact Mia Coyne, Recruiter, at careers@aib.ie for a conversation.
AIB is an equal opportunities employer. We are committed to providing reasonable accommodations for applicants and employees. For accommodation requests, email the Talent Acquisition team at careers@aib.ie
Closing Date: 10th Oct 2025
Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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