Quality Monitoring Feedback Analyst

5 days ago


Dublin, Ireland Accenture Full time

Review quality samples agreed upon by the client and Accenture
Perform analysis on quality trends and flag quality related risks to the project leadership
Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
Conduct root cause and other data analysis
Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
Be proactive and suggest improvements that drive individual and team results
Participate as project team member in problem prevention and continuous improvement projects
Provide QA progress reports to Quality Lead
Conduct QA evaluations per client requirements
Conduct coaching sessions and training refreshers as required
Analyze Satisfaction Survey results recommend improvement efforts
Act as Subject Matter Expert SME for QA evaluations
Contribute to the QA Team s development and share knowledge within the team
Administer the QA issue repository and ensure all escalations are properly addressed
AD hoc QA projects as required



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