▷ Only 24h Left: Quality Monitoring Feedback Analyst

5 days ago


Dublin, Ireland Accenture Full time

We are seeking a Quality Analyst that helps with driving continuous improvements to quality processes, identifying gaps, spotting trends and sharing improvement insights. The Quality Analyst will conduct quality review on content processed by sales reps and will provide feedback and coaching to reps that have error trends or have been incurring errors above the normal range.

Key Duties and Responsibilities

- Review quality samples agreed upon by the client and Accenture
- Perform analysis on quality trends and flag quality related risks to the project leadership
- Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
- Conduct root cause and other data analysis
- Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
- Be proactive and suggest improvements that drive individual and team results
- Participate as project team member in problem prevention and continuous improvement projects
- Provide QA progress reports to Quality Lead
- Conduct QA evaluations per client requirements
- Conduct coaching sessions and training refreshers as required
- Analyze Satisfaction Survey results recommend improvement efforts
- Act as Subject Matter Expert SME for QA evaluations
- Contribute to the QA Team s development and share knowledge within the team
- Administer the QA issue repository and ensure all escalations are properly addressed
- AD hoc QA projects as required



  • Dublin, Ireland Accenture Full time

    Review quality samples agreed upon by the client and Accenture Perform analysis on quality trends and flag quality related risks to the project leadership Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way Conduct root cause and other data analysis Act as liaison with Managers and Sales Managers to ensure...


  • Dublin, Ireland Test Triangle Limited Full time

    Location: Dublin based candidates only as they would be required to work from office when required. Primary Skill: Ansible, Terraform, Azure DevOps Secondary Skill: JFrog, SonarQube Job Description 1. Define and execute a monitoring solution that includes monitoring, alerts, auto incident creation, and tracing. 2. Support for creation and integration of...

  • Technology Analyst

    3 weeks ago


    Dublin, Ireland Eolas Recruitment Full time

    Our Dublin based client is looking for a Technology Analyst to join their team on a permanent basis. The role requires expertise with ERP implementations, system integrations and e-commerce platforms. The client offers an excellent salary and benefits package. Key Responsibilities: Lead ERP implementation projects, including requirement gathering, system...


  • Dublin, Ireland Centrica plc Full time

    time left to apply End Date: January 20, 2025 (26 days left to apply) job requisition id R0067014 Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system...


  • Dublin, Ireland Expleo Full time

    Overview We are seeking talented Testing Consultants (QA Analysts) with a proven track record in solution delivery. The Test Analyst will be responsible for designing, developing, and executing tests in a custom development environment in line with agreed plans and strategies. As a member of a highly collaborative, dynamic test team, the Test Analyst will...

  • IPG Reporting Analyst

    2 weeks ago


    Dublin, Ireland ICON Full time

    IPG Reporting Analyst - Dublin - Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Job Title: Reporting Analyst Location: Ireland,...


  • Dublin, Ireland Citigroup Inc. Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...


  • Dublin, Ireland SEI Investments Company Full time

    SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people-focused organization which encourages and recognizes employee development as being a critical...


  • Dublin, Ireland Brightwater Full time

    Financial Analyst About the Role: We are seeking a highly motivated and organized individual to join our Irish business unit as an analyst. In this role, you will provide a range of cross-functional support services, playing a critical role in the efficient and effective running of our commercial finance operations. Key Responsibilities: Manage customer...


  • Dublin, Ireland Enel Chile S.A Full time

    Enel X Global Retail is Enel Group’s business line dedicated to customers worldwide. It aims to effectively provide products and services based on customers' energy needs and encourage them to use energy more consciously and sustainably. A world leader in the field of energy supply, energy management services, and electric mobility to foster...


  • Dublin, Ireland Cpl Healthcare Full time

    Commercial Finance Analyst The Commercial Finance function is responsible for ensuring the business remains commercially focused through its large customer accounts, managing the relationship with its regulating body and other parties, Trading and Settlements, Demand Planning, Tariff setting and Price Control Reviews. Reporting to the Senior Commercial...


  • Dublin, Ireland Cpl Healthcare Full time

    Job Description: Position Overview: We are looking for an experienced Business Analyst with a strong background in the financial industry. The ideal candidate will have hands-on experience with loan origination systems and be proficient in using applications such as nCino and Salesforce. This is a hybrid position, offering the flexibility of remote work...


  • Dublin, Ireland UniJobs Full time

    Technical Business Analyst Unijobs on behalf of our public sector client have a requirement for a Technical Business Analyst to join their team. The duration of this post is initially 3 months with a possible extension thereafter. The role is based in Tallaght, Dublin. The working model is on site. Working a 35 hours per week the successful candidate will be...


  • Dublin, Ireland Arista Networks Full time

    This isn’t your run-of-the-mill content writing job – it’s so much more. You’ll work across CloudVision’s user interface and Help Center to create micro-copy and long-copy that support and explain product features. These features can be highly complex and technical, and your ability to reduce that complexity through content is central to what...


  • Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Danish Speakers Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) *Entry level role At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...


  • Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Multilingual Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) *Entry level role Languages : Norwegian / Danish / Maltese / Zulu speakers At Covalen, we're not just a business process outsourcing (BPO) service...


  • Dublin, Ireland Amazon Full time

    Senior Software Development Engineer, Network Observability - Active Monitoring Job ID: 2875289 | Amazon Development Centre Ireland Limited Amazon is looking for Sr. Software Development Engineers to build the software that observes one of the world’s largest and most complex networks. Tens of millions of customers rely on Amazon’s network for using...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst We are hiring for multiple markets ; Danish, Finnish, Norwegian, French , Albanian, Serbian Hebrew, Dutch, Thai Training Provided Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms...


  • Dublin, Ireland CPL Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...


  • Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Business Analyst (SAP) Salary: €55,000 -€ 60,000 Location: Dublin Role: My client is looking for an experienced SAP Analyst to enhance business processes, support system improvements, and lead collaborative technical projects. The role involves working with stakeholders to design and implement solutions while managing system integrations and...