Technical Support Engineer

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise. The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment. A fluency in French in addition to English **Key Responsibilities:*** Own the complete end-to-end customer support experience.* Provide prompt, detailed analysis of technical challenges and business issues.* Provide customer satisfaction and deliver great experience.* Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities* Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices* Create and maintain Knowledge Base Articles both for internal and external audiences.* Open and continuous collaboration with your team to increase team spirit and team efficiency.**Required Skills/Experience:*** Customer-focused or previous customer-facing experience.* Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.* Ability to effectively prioritize, multi-task, and perform well under pressure* Knows how/when to escalate customer issues as required* Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.* Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.* Understanding of database concepts and SQL* Excellent written and verbal communication skills* Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)* Ability to communicate technical concepts clearly and effectively* Fluent in French in addition to English**Desired Skills/Experience:*** Relevant experience working in Technical Support* Previous experience with Salesforce and its technologies* Any official Salesforce Certification* Familiarity with Trailhead or a Trailhead Ranger status* CRM domain knowledge* VisualForce and Apex knowledge* Knowledge of multi-tenant, grid, parallel, or distributed computing architectures* Experience with Eclipse IDE and ANT* Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.* Additional Language Proficiency a bonus/*LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###
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