Account Executive, Small to Medium Business

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, fast paced, technology‑driven environment to effectively handle a large number of accounts.

This position is an individual contributor role reporting to the Manager, SMB.

Responsibility

- Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign’s incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud

- Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include client fit and success criteria

- Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client

- Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services and partner solutions

- Process sales orders and facilitate customer onboarding

- Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing

- Enlist customers to participate and/or speak at Docusign and partner events

- Provide accurate, timely reports, and forecasts, as needed, for management

- Develop and maintain sophisticated knowledge of Docusign’s products and services

- Maintain current and accurate account information, as well as leads and follow‑ups for assigned clients in CRM database

- Manage overall customer loyalty, serving as internal advocate and escalation point to clients

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- Fluency in English and Spanish

- Experience in SaaS consultative sales and account management

- Experience with Salesforce.com, Microsoft Word, PowerPoint and Excel

Preferred

- Track record of exceeding sales quotas

- Services or consulting delivery experience

- Management of high‑volume client relationships

- Skill in client process optimization

- Proactive approach to change and prioritization

- Collaborative and independent work style

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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