Apply in 3 Minutes: Technical Support Engineer
4 weeks ago
Job Summary As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products.
Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
Job Requirements Provide technical support via telephone, web or autosupport.
Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
Education A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
1 - 2 years of experience in UNIX, Linux, Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
Good written and verbal communication skills in German language (B2 level)
Good interpersonal communication and customer service skills
Strong aptitude for learning new technologies
Creative approach to problem solving
#J-18808-Ljbffr
-
Cork, Ireland Cerebras Full timeOverview Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data...
-
Technical Support Engineer
3 weeks ago
Cork, Ireland Cerebras Full timeOverviewCohesityis the leader in AI-powered data security.Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.Formed from the combination of Cohesity with Veritas' enterprise data protection...
-
Cork, Ireland El Camino Health Full timeLogitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.**Location**: Cork, Ireland**Office presence:** Hybrid, 3 day/week in the office**The Role:****Your Contribution:**Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude...
-
Cork, Ireland Sanmina Full timeJOB TITLE: Senior Automation Engineer DEPARTMENT: Engineering Department REPORTING TO:Head of Engineering About Sanmina Fermoy Our Fermoy, Ireland, facility is FDA registered and certified to ISO ISO for the manufacture of high-quality PCBAs, subassemblies and complete devices up to and including Class III medical devices. Sanmina Fermoy's core...
-
Technical Support Engineer
1 week ago
Cork, Ireland Broadcom Inc. Full time**Please Note:****1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)****2. If you already have a Candidate Account, please Sign-In before you apply.**## **Job Description:******Your next adventure at VMware by Broadcom is only a click away!****At VMware by Broadcom, we are...
-
Cork, Ireland Access Talent Group Full timeOverview Contact Ciaran Hall, the consultant managing this role. Access Talent Group are currently working with one of Ireland’s fastest-growing Civil & Structural consultancies and are looking to bring on a Senior Structural Engineer to their Cork office. This is a fantastic opportunity to come into one of the country’s newest consultancies where you...
-
Senior Site Engineer
4 weeks ago
Cork, Ireland Design Build Search Full timeDesign Build Search is seeking a Senior Site Engineer on behalf of our client, one of Ireland’s most established and reputable main contractors in the industry. With over 100 years of industry experience, our client is widely respected for delivering high-quality, complex construction projects nationwide. This position presents a fantastic opportunity...
-
Health and Safety Engineer
2 weeks ago
Cork, Ireland CREGG Full timeOverview EHS Engineer II – Hybrid Join a leading multinational Medical Device company based in Cork. This is a fantastic opportunity for an experienced EHS professional to develop their career in a dynamic and innovative environment. Candidates should bring at least 3 years of experience in pharmaceutical, medical device, manufacturing, or...
-
Technical Recruiter
3 days ago
Cork, Ireland Life Science Consultants (LSC) Full timeAre you passionate about connecting great people with great opportunities in the Life Sciences sector? Join LSC, a specialist resource management company dedicated to supporting business-critical pharmaceutical, biotech, and med device projects across Ireland and Europe. Established in 2003 in Kinsale, LSC partners with 9 of the top 10 global pharma and...
-
[Apply in 3 Minutes] Welder
4 weeks ago
Cork, Ireland Agri General Staff Solutions Limited Full timeWe are seeking a skilled and dedicated Welder to join our team at Donn Casey Engineering Ltd. This role offers an excellent opportunity to work in a hands-on environment contributing to the design, fabrication, and maintenance of high-quality agricultural, industrial and domestic structures and equipment. Key Responsibilities: * Fabricate, assemble, and...