Customer Success Manager, Workvivo

2 days ago


Cork, Ireland Zoom Video Communications Full time

Customer Success Manager, Workvivo - Cork

Apply locations Cork (IRL) Dublin (IRL) time type Full time posted on Posted 30+ Days Ago job requisition id R15068

What you can expect

Workvivo, a digital experience platform under Zoom, is seeking Customer Success Managers to support its expansion. The role involves partnering with customers to ensure exceptional employee experience and support the growth ambitions of global organizations across various industries. You will be the subject matter expert and tech point of contact on employee engagement and internal communications for SMB clients. Through guidance on best practices on how to increase adoption as well as being the 'voice of the customer'.

What we’re looking for

- Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.

- Able to think laterally and strategically. Be on the lookout for continuous improvement.

- Able to produce well-structured and clear customer-facing documentation and reports.

- Have an excellent competency in Customer Success techniques and approaches.

- Have a proactive approach to problem-solving and be able to think creatively. Able to identify and promote business benefits to a client with consultancy skills.

- Provide excellent customer service skills – hugely responsive internally and to customers.

- 3 years in a Customer Success role.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.

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