▷ Apply in 3 Minutes: Cloud Support Engineer

4 weeks ago

Dublin, Ireland Amazon Full time

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities

1. Learn and use groundbreaking technologies.
2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
3. Interact with leading engineers around the world.
4. Partner with Amazon teams in India to help reproduce and resolve customer issues.
5. Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
6. Drive customer communication during critical events.
7. Drive projects that improve support-related processes and our customers’ technical support experience.
8. Write tutorials, how-to videos, and other technical articles for the developer community.
9. Work on critical, highly complex customer problems that may span multiple AWS services.

A day in the life

First and foremost this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience on Hadoop/ML/Large Dataset handling with DB/DW experience and have advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills with working experience on Databases Oracle/SQL Server/PostgreSQL/TerraData
- Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, LDAP integration, DynamoDB or NoSQL technologies like MongoDB or Cassandra
- Experience with Network troubleshooting. Basic understanding of Machine Learning, troubleshooting Kerberos Authentication problems, Java and Python and shell scripting

PREFERRED QUALIFICATIONS

- Expert experience in the Hadoop Ecosystem including Apache Spark, Presto, Data Lake architecture and administration
- Prior work experience with AWS services - any or all of EMR, Glue, SageMaker and excellent knowledge of Hadoop architecture, administration and support
- Lead technical discussions on BigData systems architecture and design and have knowledge on distributed computing environments
- Strong analysis and troubleshooting skills and experience also having AWS Certified Solutions Architect/BigData Specialty.

Posted: November 5, 2024 (Updated about 2 hours ago)

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr

  • Apply in 3 Minutes: Storage Cloud Support Engineer- Portuguese Speaker

    3 weeks ago

    Dublin, Ireland ENGINEERINGUK Full time

    DESCRIPTION Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Damson Cloud Full time

    Title: Cloud EngineerRemote status: Fully Remote (In Ireland)Annual Salary range: €50,000 - €55,000Department: Operations/Technical TeamEmployment Type: Full-TimeCompany OverviewDamson Cloud is a Google Cloud Premier Partner in Ireland. With over 22+ years of experience in the IT industry we focus on helping organisations leverage the value of Google...

  • [Apply in 3 Minutes] Head of Cloud Services

    4 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Role: Head of Cloud Services Location: Dublin (Hybrid) 2 days on site per week Salary: €105,000 Reports To: Head of Technical Operations Head of Cloud Services In this senior technical role, you will support the development and execution of the cloud services regulation strategy and framework development under the EU Data Act Regulation. You will...

  • Staff Engineer, Cloud Provider Import

    3 weeks ago

    Dublin, Ireland Cloud Cover LLC Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Staff Engineer, Cloud Provider Import

    1 week ago

    Dublin, Dublin City, Ireland Cloud Cover LLC Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Apply in 3 Minutes: Senior Cloud Security Engineer

    3 weeks ago

    Dublin, Ireland Intercom Full time

    What’s the opportunity? As a Senior Cloud Security Engineer you will have experience in investigating advanced threats, detecting cloud-native attacker techniques, and securing AWS environments, with a focus on technical controls, incident response, and detection engineering. You will be working with other engineering teams to identify & mitigate risks...

  • ▷ Apply in 3 Minutes! Director of Engineering

    3 weeks ago

    Dublin, Ireland The Goddard School of Avon, IN Full time

    Our client, Dublin Port Company, is seeking to recruit an Engineering Project Director with responsibility for leading, managing and delivering one of the most strategically significant civil infrastructure projects in Ireland at present. With a total project value in excess of €2bln, this role requires experience, maturity and resilience of the highest...

  • ▷ Apply in 3 Minutes: Support Engineer, Profit Intelligence

    4 weeks ago

    Dublin, Ireland Amazon Full time

    Are you interested to work in a team that positively impacts different key pillars of Amazon like Pricing, Promotions, Advertising, Auto inventory purchasing, Auto inventory removal, Inventory placement? Are you interested in working for a team that builds cool systems yet has great work-life balance? As a Support Engineer, you will build systems that...

  • 3 Days Left Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2920285 | Amazon Web Services EMEA SARL (Irish Branch)Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...

  • (Apply in 3 Minutes) Desktop Support Team Lead

    4 weeks ago

    Dublin, Ireland eir evo talent Full time

    Desktop Support Team Lead Due to continued expansion of eir evo, we are now seeking to recruit an experienced Desktop Support Engineer who endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment. This role requires on-site...

  • Apply in 3 Minutes! Cloud Support Associate 신입사원

    4 weeks ago

    Dublin, Ireland Amazon Full time

    Job ID: 2729686 | Amazon Web Services Korea LLC Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team, you will be at the forefront of this transformational technology assisting a global list...

  • [3 Days Left] Cloud Support Engineer

    4 weeks ago

    Dublin, Ireland Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Cloud Support Engineer - DynamoDB and Language (DBL)DESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • 3 Days Left) Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2869700 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...

  • Cloud Security Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Trust In SODA Full time

    Cloud Security EngineerHad a brilliant new role just come in today with a client of mine in the cyber security space. It's a new AWS cloud security engineering role with one of their Dublin city centre based customers. It's a chance for someone to join an established cloud team at a senior level and have a lot of influence on how they operate from a security...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.DESCRIPTIONAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in...

  • Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Cloud Support Engineer - DynamoDB and Language (DBL), DynamoDB and LanguageJob ID: 2902233 | Amazon EU SARL, Irish BranchAs a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers...

  • ▷ [Apply in 3 Minutes] NW Deployment Planner, Planning, Implementation and Coordination Team

    4 weeks ago

    Dublin, Ireland Amazon Full time

    NW Deployment Planner, Planning, Implementation and Coordination Team AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment...

  • Cloud Support Engineer

    5 days ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Cloud Support Eng. II

    2 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2851833 | Amazon Web Services EMEA SARL (Irish Branch)Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...