SAP Account Manager

3 weeks ago

Dublin Pike, Ireland KaarTech Full time

We are seeking a results-driven SAP Account Manager to manage and grow existing AMS accounts while supporting the sales team in pursuing new business opportunities. The role is accountable for upselling value-added services, securing renewals, and collaborating on new bids to expand our SAP footprint across the UK & Europe.
Performance will be measured primarily on revenue growth, upsell targets, and contribution to successful bids .
Key Responsibilities
1. Account Growth & Upsell
Drive upsell and cross-sell opportunities within existing AMS accounts (automation, enhancements, S/4HANA migration, BTP, analytics, AI/ML).
Build and execute account growth plans aligned to revenue targets.
Ensure high renewal rates with improved commercial terms.
Maintain trusted C-level and business stakeholder relationships .
Conduct Quarterly Business Reviews (QBRs) with customers to showcase service value and present new opportunities.
Position KaarTech as a strategic SAP partner , not just an AMS vendor.
2. Collaboration on New Business
Work with Sales & Pre-Sales teams to identify, qualify, and pursue new opportunities .
Contribute customer insights, references, and case studies for proposals.
Participate in bid defense presentations, solution pitches, and proposal reviews .
Support transition of won deals into steady-state AMS with smooth customer handover.
3. Governance & Reporting
Own financial targets for assigned accounts (upsell + renewals).
Report on pipeline, forecasts, and account health .
Track gross margin % and account profitability.
Support leadership with market and competitor insights from customer interactions.
Performance Metrics
Upsell Revenue Achievement (% of quarterly/annual target hit)
Account Growth (baseline vs current revenue)
Bid Contribution (value of opportunities supported, win rate impact)
Customer Referenceability (# of reference calls, case studies secured)
Renewal & Retention Rates
Gross Margin % on managed accounts
Qualifications & Experience
5–10+ years in SAP Account Management, Sales, or Customer Success
Strong knowledge of SAP AMS models (tickets, CRs, 24×7 support)
Proven track record of upselling and expanding SAP accounts
Experience supporting bids/proposals with Sales & Pre-Sales
Strong commercial acumen, negotiation, and executive stakeholder management skills
Exposure to S/4HANA, BTP, and automation solutions a plus
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales, Business Development, and Consulting

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