Business Support Specialist

Applications are invited for Business Support Specialist in Strategic Delivery and Commercial (SDC) who will assist in the provision and operation of Contingent Labour to Managers across all ESB Business Units.

Key Responsibilities
Advise and support managers on contingent labour processes including approvals, business cases, role profiles, and project agreements with framework agencies via Docusign.

Procurement & CV Evaluation
Collaborate with Procurement during the mini-tender process to evaluate CVs and submit SAP contract requests upon completion.

SharePoint Workflow & Documentation
Support Process contingent labour approval requests through SharePoint workflows and support migration of documentation from OneDrive and SharePoint on-premise to SharePoint Online.

Timesheet & Finance Support
Assist managers and contractors with online timesheet recording, supporting user acceptance testing, WBS management, user access, EMP Finance queries, and change requests.

Supporting efforts to liaise with agencies to support rate benchmarking exercises and manage agency submissions of CVs.

Governance, Legal & Onboarding
Support managers in the adherence to onboarding and management guidelines for contingent labour contractors are current, support webinars for line managers, and coordinate with Group Legal and agencies on service agreements for new CL panels.

Provide business support within SDC for supplier relationship management, including shopping cart creation, invoice goods receipting, SRM workflow queries, invoice follow-ups, and new vendor documentation processing via SAP.

Experience and Qualifications

A minimum of 2 years’ experience in a relevant role preferably with business administration responsibilities

Strong communication skills, both written and verbal, for documentation, reporting, and influencing.

An excellent working knowledge of MS Outlook, Word, Excel and PowerPoint & SharePoint. With a familiarity with tools like SAP or similar. It is also important that the candidate is comfortable using digital tools for collaboration, reporting, and workflow management.

A relevant 3rd level qualification or equivalent work experience is essential.

Knowledge of GDPR.

Knowledge of SAP SRM systems.

Location
This position will be based in Engineering and Major Projects, One Dublin Airport Central, Dublin Airport, Cloghran, Co. Dublin

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To
External Services Manager

Why ESB?

Opportunity to lead and operate on frontline of Ireland’s transition to net zero future

Career development through mentoring, and training

Corporate Social Responsibility Opportunities

Active Social & Sports Clubs

Networking opportunities

Credit Union

Generous Pension Contributions

Access to Staff Well Being programmes

Generous parents leave entitlements

Great team environment working to our Core Values – Courageous, Caring, Driven and Trusted

Performance Related Bonus

Professional membership fees covered

ESB has a comprehensive Diversity and Inclusion Programme

Closing Date
27th October 2025

Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

#J-18808-Ljbffr