Client Experience Executive

As Client Experience Executive, you will be the dedicated guardian of our clients’ journeys — ensuring every interaction, touchpoint, and detail reflects the highest standard of luxury service. Supporting discerning, high-value international golfers and their guests, you will combine personalised service, operational precision, and calm problem-solving to deliver seamless, memorable travel experiences.
This role requires a blend of customer service expertise, travel industry knowledge, problem-solving ability, and strong interpersonal skills — with the ability to anticipate client needs and respond with creativity and care.
Overview Key Responsibilities
Pre-Travel Client Support Take full ownership of client communications post-booking, capturing essential details such as flight schedules, caddie preferences, dining requests, and bespoke itinerary enhancements.
Act as a trusted advisor, providing curated recommendations for dining, sightseeing, cultural experiences, upgrades, and luxury personal touches.
Ensure each client itinerary is personalised, coordinated, and seamlessly aligned with both operational realities and the exacting standards of high-net-worth travellers.
Proactively manage all itinerary changes with accuracy, efficiency, and discretion, liaising across internal teams and premium suppliers.
Provide clients with tailored pre-travel updates, practical insights (weather, dress codes, etiquette, packing guidance), and reassurance so they feel fully prepared.
Build strong rapport through warm, polished, and consistent communication, ensuring clients feel valued and supported from first contact to departure.
During Travel – High-Touch Client Care Monitor active itineraries daily, anticipating challenges and swiftly resolving any issues, delays, or last-minute changes.
Act as the primary point of reassurance, coordinating discreetly with drivers, suppliers, and internal teams to keep trips running smoothly.
Maintain proactive communication with clients on the ground, offering both visible support and discreet, behind-the-scenes solutions.
Personally meet selected clients during travel, reinforcing our commitment to relationship-led service.
Uphold composure and discretion at all times, providing calm, solutions-focused support — even during peak travel intensity.
Post-Travel Engagement Gather, analyse, and share client feedback to continuously elevate the experience we deliver.
Conduct personalised follow-up with guests, thanking them and offering tailored suggestions for future opportunities.
Collaborative & Continuous Improvement Partner closely with Operations Administrators to guarantee flawless supplier confirmations and itinerary accuracy.
Maintain meticulous records across CRM and booking platforms, ensuring seamless operational flow.
Contribute actively to service innovation, identifying opportunities to refine and enhance the luxury client journey.
Participate in supplier familiarisation trips to strengthen destination knowledge and uncover value-add opportunities for clients.
Requirements Minimum 3 years’ experience in a premium service role (luxury travel, hospitality, events, or tourism preferred).
Demonstrated success working with demanding, detail-focused clients in a high-volume, deadline-driven environment.
Exceptional interpersonal and communication skills, with an emphasis on warmth, polish, and discretion.
Impeccable organisational and multitasking abilities with a laser focus on detail.
Strong written and verbal English; additional languages a plus.
Proficiency in Microsoft Office and experience with CRM / tour management systems (advantage).
Ability to work both independently and as part of a high-performing team.
Familiarity with golf, golf tourism, or Ireland’s world-class golf destinations is an advantage.
What We Offer Competitive salary aligned with experience and responsibility.
Opportunity to shape unforgettable experiences for high-profile, international clients.
A supportive, collaborative team environment in a prestigious Irish travel brand.
Access to occasional travel perks, staff discounts, and team outings.
Career growth opportunities across luxury travel and golf tourism.
Hybrid/flexible working may be considered after probation (role primarily office-based during peak season).
25 days annual leave
Company Medical Insurance

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