Head of Client Services

1 week ago


Dublin, Ireland Harrison Scott Associates Full time

Head of Client Services, Republic of Ireland
Job Details
Location: Republic of Ireland

Salary: Highly Attractive Salary and Relocation package

Job Reference: J79366

Posted: 01.07.2025

Expiry Date: 15.08.2025

Company Overview
A world-leading packaging company promoting sustainable development through innovative solutions is seeking a Head of Client Services. The role requires senior management experience and strong commercial acumen to oversee communication between customer service, procurement, and operations.

Key Responsibilities

Oversee the customer service department

Lead the Customer Service team in daily support activities, including order input, new business projects, and queries

Drive initiatives to improve customer experience

Foster a team-based culture and provide regular feedback

Coordinate with production and quality departments to communicate customer requirements and prioritize production resources

Provide data analysis for internal and external customers

Conduct training, recruitment, and performance reviews

Additional Responsibilities
Oversee purchasing of direct materials, report on inventory KPIs, drive working capital improvements, and manage subcontractors. Procurement experience is a plus.

Candidate Profile

Strong leadership skills capable of motivating teams in challenging environments

Ownership mentality with responsibility for deliverables in CS/Planning/SC areas

Minimum 5+ years’ experience in print or packaging industry

Team building and training skills

Relationship-building abilities

Focus on continuous improvement and initiative implementation

Commercial awareness and customer representation experience

Planning experience with planning systems or processes

Proficiency with numbers and Excel

High energy levels

Technical aptitude to understand production processes

Additional Notes
Applicants should hold a valid passport for the country. Work permit requirements apply. All applications must be submitted via the 'Apply now' button. Please do not include bank or payment details in your application.

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