
Head of Client Services
1 week ago
Head of Client Services, Republic of Ireland
Job Details
Location: Republic of Ireland
Salary: Highly Attractive Salary and Relocation package
Job Reference: J79366
Posted: 01.07.2025
Expiry Date: 15.08.2025
Company Overview
A world-leading packaging company promoting sustainable development through innovative solutions is seeking a Head of Client Services. The role requires senior management experience and strong commercial acumen to oversee communication between customer service, procurement, and operations.
Key Responsibilities
Oversee the customer service department
Lead the Customer Service team in daily support activities, including order input, new business projects, and queries
Drive initiatives to improve customer experience
Foster a team-based culture and provide regular feedback
Coordinate with production and quality departments to communicate customer requirements and prioritize production resources
Provide data analysis for internal and external customers
Conduct training, recruitment, and performance reviews
Additional Responsibilities
Oversee purchasing of direct materials, report on inventory KPIs, drive working capital improvements, and manage subcontractors. Procurement experience is a plus.
Candidate Profile
Strong leadership skills capable of motivating teams in challenging environments
Ownership mentality with responsibility for deliverables in CS/Planning/SC areas
Minimum 5+ years’ experience in print or packaging industry
Team building and training skills
Relationship-building abilities
Focus on continuous improvement and initiative implementation
Commercial awareness and customer representation experience
Planning experience with planning systems or processes
Proficiency with numbers and Excel
High energy levels
Technical aptitude to understand production processes
Additional Notes
Applicants should hold a valid passport for the country. Work permit requirements apply. All applications must be submitted via the 'Apply now' button. Please do not include bank or payment details in your application.
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