3 Days Left: Customer Experience Manager
1 day ago
Customer Experience Manager (Full time) - Phibsboro
Salary: from €37,500
Location: Phibsborough Shopping Centre, Cabra East, Dublin, Ireland
Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.
THE ROLE
Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will have responsibility for supporting and leading a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Ireland's shoppers a little better every day.
You will be responsible for
- Creating an inspiring and welcoming environment for my colleagues and customers
- Managing the change operations in store, as well as the checkout operations and equipment.
- Be responsible for the store when the Store Manager/Deputy Manager are not present
- Ensure that my team are fully trained and validated in their role
- Creating an environment of two-way communication, inspiring a culture of trust
- Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers’ needs
- Review reports and systems to enable you to deliver the right improvements for customers and colleagues
- Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste
- Recruiting the best colleagues for our team, selecting those passionate about our customers
- Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by example
- Manage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.
- Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.
- Manage the front-end operation to ensure that customers do not queue
- Recognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.
You will need
For the ‘Customer Experience Manager’ role you have a demonstrated track record of:
- Being passionate about delivering the right way for customers and colleagues
- Being adaptable and agile in your thinking
- Delivering key objectives in a fast-paced environment
- Being the ‘Go To’ person for all queries for your department
- Shaping and influencing at the most senior level
- Previous Retail Experience preferred in a similar role
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Competitive Salary from €37,500
- Bonus Scheme*
- Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
- 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
- Colleague Clubcard 10% discount increasing to 15% starting on the last Friday of each month for 3 days (including a 2nd card for a family member)*
- Life Assurance
- Pension Scheme*
- Save As You Earn Scheme*
- Paid Family Leave
- Bike to Work
- Long Service Awards
- Commuter Scheme
*Entry requirements and rules of the scheme apply
About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
Application process
To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.
Click through the stages below to see what you can expect from the application process:
- Step 1: Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked.
- Step 2: If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.
- Step 3: At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.
Explore our opportunities to get on. A place for everyone.
#J-18808-Ljbffr
-
Senior Business Analyst–
3 days ago
Dublin, Ireland Archer Recruitment Full timeConnecting companies with expert IT, Data, and Change professionals, tailored to your business needs. Consult with one of our key recruitment experts for more info about the recruitment services tailored to your needs. Several advantages to hiring IT contractors and many organisations are choosing to use contractors as part of their workforce...
-
(3 Days Left) Depot Manager
5 days ago
Dublin, Ireland McMonagle Stone Full timeLocation: Dublin North; with occasional travel to meet clients or visit other operational sites Hours of Work: 40 hours Monday – Friday, with occasional Saturday. Due to our commitment to sales growth, we now have an opportunity for a full-time permanent Sales & Operations Manager to join our team within the Construction and Hard Landscaping...
-
[3 Days Left] Customer Insights Analyst
6 days ago
Dublin, Ireland CarTrawler Full timeThe Customer Insights team is core to the success of the Customer function within Cartrawler. Customer Insight's purpose is to drive objective decision making. Customer Insights Analysts primarily use SQL, Excel, and Tableau platforms. These are relatively easy to learn, so if you have mastered data insights on any platform (e.g., R, Python, Qlik/Looker,...
-
3 Days Left! Buying Assistant
4 days ago
Dublin, Ireland B&Q Limited Full timeOverview Buying Assistant 18 Month FTC Up to £30,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 days per week in the office) Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business...
-
Dublin, Ireland Executive Edge Full timeOur client is an exciting new startup making waves in their sector. They are based in Dublin 22 and as they rapidly grow, they are seeking a dynamic, motivated and ambitious Customer Service Support Executive to join their team. This is a unique opportunity for someone who is eager to learn, grow, and quickly take on more responsibility, with the aim of...
-
▷ 3 Days Left: Early Years Manager
4 days ago
Dublin, Ireland Early Childhood Ireland Full timeJob description The newly founded OAK Childcare Ltd. is seeking an experienced manager to join them in a fantastic, already established service. The service based in the heart of the community in Stamullen Co.Meath, has a capacity for 54 children and an established and long standing team. The service provides full day, part time, sessional and school aged...
-
Part Time Bookkeeper
6 days ago
Dublin, Ireland Cpl Healthcare Full timeMy client, a fresh produce business, is hiring for a Part Time Bookkeeper position based in North Dublin. 16-24 hours per week required across 2/3 days, with flexibility on days and hours worked available. Responsibilities: 1. Handle accounting books, VAT, and record daily transactions on Sage 50, alongside reconciliation of accounts. 2. Prepare and...
-
▷ [3 Days Left] Car Remarketing Coordinator
6 days ago
Dublin, Ireland MOTOR DISTRIBUTORS LTD Full timeDue to continued growth within our business at Ayvens, an opportunity has arisen for the position of Car Remarketing Coordinator to join our team. If you are ambitious, have the hunger for change, and are looking for a challenging and rewarding opportunity, this could be your dream job! Job Purpose: The Car Remarketing Coordinator will be responsible for...
-
Dublin, Ireland Amazon Full timeThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores, and other online retailers using...
-
[3 Days Left] Programmatic Manager
5 days ago
Dublin, Ireland Core Full timeThe Role We are delighted to announce Core Exchange is hiring a Programmatic Manager! Overview This role assumes responsibility for managing programmatic display and VOD campaigns for multiple client accounts. Acting as the key point of contact for programmatic activities, the Programmatic Manager collaborates with internal teams to deliver high-performing...
-
Facilities Manager
6 days ago
Dublin, Ireland Next Generation Recruitment Full timeMy client is seeking an experienced Facilities Manager to oversee the daily operations of their company's facilities. This role is at the heart of promoting a productive, safe, and efficient work environment for the team and visitors. If you're passionate about facility management, love problem-solving, and have a knack for leading cross-functional efforts,...
-
Digital Customer Engagement Manager
2 days ago
Dublin, Ireland SAP SE Full timeDigital Customer Engagement Manager - SAP Basis Technical Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned...
-
▷ 3 Days Left: Financial Controller
2 days ago
Dublin, Ireland Orange Recruitment Full timeOur client is an international packaging company with a manufacturing area at their site in Dublin. They supply to the Cosmetics, Pharmaceutical, Beverage & Food markets. With 1500 employees worldwide, their international Headquarters is based in Paris, they have production facilities in Ireland, France, Belgium, Germany, Canada, Brazil and China with sales...
-
Dublin, Ireland Abbott Laboratories Full timeSenior Compliance Analyst (SOX experience required) Senior Compliance Analyst (SOX experience required) Apply locations: Ireland - Dublin Time type: Full time Posted on: Posted 3 Days Ago Time left to apply: End Date: January 31, 2025 (30+ days left to apply) Job requisition id: 31092270 JOB DESCRIPTION: Abbott Ireland Financial Services Cherrywood...
-
Customer Experience
15 hours ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeCustomer Experience Analyst, App Support Operations (EMEA) Dublin, Ireland About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This...
-
Dublin, Ireland Cpl Healthcare Full timeJob Title: Technical Services Manager Location: Large multi-storey, Modern Corporate Commercial Offices, Dublin (predominantly Dublin City Centre) Remuneration: Basic Salary: €95,000, plus Car allowance circa €10,000 / Bonus 10% KPI plus benefits Excellent opportunity for senior professionals in Technical Facilities Management, with experience in...
-
Dublin, Ireland Tesco Ireland Full timeAbout the role Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to...
-
3 Days Left! Digital Sales Representative
6 days ago
Dublin, Ireland Merantix Full timeJob Requisition ID # 24WD84026 ***Please submit your CV in English for review and consideration *** At Autodesk, Digital Sales is one of our newest and most exciting teams to be a part of. Your team will be focused on helping our customers to achieve their goals through a seamless digital buying experience! This role is hybrid—you can use our office...
-
Dublin, Ireland C&C Group Plc Full timeIreland is home to Bulmers, the best loved Irish cider in the world. We grow the apples there and make the cider in the heart of Clonmel, Co. Tipperary where our own orchards are the pride of the town. Our Bulmers cider is a fabric brand in Ireland, the number one by far and our teams in Ireland are proud to manufacture, market, distribute and sell to...
-
▷ 3 Days Left: Milano Supervisor
4 days ago
Dublin, Ireland PizzaExpress (Restaurants) Limited Full timeWhere those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. Benefits: 1. Free Food on shift 2. TRONC* 3. 50% off food and drink when you’re not working 4. Wellbeing Support for you and your family 5. Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers 6. Holiday & Sick...
