3 Days Left Customer Service Support – Future Team Lead

2 days ago


Dublin, Ireland Executive Edge Full time

Our client is an exciting new startup making waves in their sector. They are based in Dublin 22 and as they rapidly grow, they are seeking a dynamic, motivated and ambitious Customer Service Support Executive to join their team. This is a unique opportunity for someone who is eager to learn, grow, and quickly take on more responsibility, with the aim of moving into a Team Lead position in the near future.

This is a permanent role with a salary of €38k – €40k (and a healthy increase when you move into the Team Lead role), as well as pension, healthcare and working from home option as well as a half day each Friday.

If you’re looking to make a real impact and grow your career in a fast-paced environment, this could be the role for you.

DUTIES OF THE ROLE:

1. Customer Communication: Be the first point of contact for customer inquiries via email, phone, and live chat. Provide prompt, professional, and efficient customer support.
2. Account Management: Develop and maintain strong relationships with key customers, ensuring their satisfaction and loyalty. Assist customers with any account-related issues and queries.
3. Process Development: Assist in creating and refining customer service processes and procedures as the company continues to grow, ensuring efficiency and scalability.
4. Key Account Management: Collaborate with the team to establish a key account management process to ensure the highest level of service for top-tier clients.
5. Team Leadership: As you gain knowledge of the product and internal processes, take on a leadership role, overseeing a team of three junior customer service representatives.
6. Data Management: Manage customer data with attention to detail, ensuring records are kept up-to-date and used to improve customer interactions.
7. Customer Relationship Building: Proactively work on building strong customer relationships by understanding their needs and providing tailored support.

THE IDEAL CANDIDATE:

1. Experience: 3 – 4 years in a customer service or account management role, ideally in a startup or fast-paced environment.
2. Leadership Potential: Ambitious and eager to take on a leadership role, with the potential to manage a small team in the future.
3. Product Knowledge: Ability and willingness to quickly learn about our product and services to better assist customers.
4. Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and team members.
5. Problem-Solving: Strong analytical and problem-solving skills to resolve customer queries and improve processes.
6. Tech-Savvy: Comfortable using various customer support software and tools. Experience with CRM systems is a plus.
7. Adaptability: Ability to thrive in a startup environment where processes are evolving, and change is frequent.
8. Organization: Strong organizational skills and attention to detail when managing customer accounts and internal tasks.

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