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Application Support

1 month ago

Dublin, Dublin City, Ireland Vhi Full time
Vhi Group Technology have a full time permanent vacancy for the role of Application Support based in either Dublin or Kilkenny on a hybrid basis. Travel may be required to the Vhi 360 Health Centre sites at times.

The successful candidate will ensure support is in place to safeguard the day-to-day operations of required dedicated systems used within Vhi. You will act as first point of contact in relation to system issues that arise, collaborating with various stakeholders in solutioning and resolving challenges. Your key focus will be the new Cerner and PBRC Billing solution(s) in relation to incident troubleshooting, configuration, technical support tasks, problem trouble shooting and change control tasks.

Benefits will include: Health Insurance, annual bonus, generous pension allowance.

Role purpose

- Dealing with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and sharing of relevant information.
- Implementing stakeholder engagement/communications plan.
- Managing application enhancements to improve business performance.
- Drafting and maintaining procedures and documentation for applications support.
- Working with subject matter experts, SMEs to define, scope, manage requirements and prioritise activities for system enhancements and business initiatives.
- Facilitating input from stakeholders, providing constructive, helpful feedback.
- Establishing efficient, cost effective solutions, obtaining formal agreement for requirements, and ensuring traceability to source.
- Providing support on the use of existing methods and tools, creating and updating concise documentation of same.
- Investigating escalated, non-routine and high-impact incidents to responsible service owners and seeking resolution.
- Facilitating recovery, following resolution of incidents. Ensuring resolved incidents are properly documented and closed.
- Identifying and reporting issues and risks.
- Putting in place operational processes for secure configuration, classification and management of configuration.
- Reporting on the configuration status. Identifying problems and issues and recommending corrective actions.
- Using approved tools and techniques for specific deployment activities.
- Administering the recording of activities, logging of results and documenting technical activities undertaken.
- Managing operational reporting (run directly within Cerner Millennium and/or PBRC).
- Where applicable, supporting resolution of supplier-related incidents, problems, or unsatisfactory performance. Collecting and reporting on supplier performance data.

Key Criteria:

Education and experience

- 3 years EHR or Billing or Claims systems in a Health /Claims environment.
- Relevant third level qualification and/or experience.

Technical

- Good working knowledge and hands on experience working with relevant software applications i.e. EHR & Billing applications (and/or other claims apps).
- Strong working knowledge of Microsoft Office Applications, Excel, Word, PowerPoint.
- Good working knowledge of one or more Claims/ Billing, FirstNet/Urgent Care, Meds Mgt, Order Comms, Clinical XR Rpt & Docs, Patient Registration & Scheduling business processes.
- Proven experience in design and build to be able to advise and complete basic to complex application configurations.

Interpersonal

- Strong communication and active listening skills.
- Ability to embrace challenges, ability to give and receive feedback and act on it.
- Solution focused and outcome orientated with proven track record of achievements and innovation.
- Strong people and relationship skills.
- Proven experience contributing across teams, working within agreed target dates and service levels.
- A logical and flexible approach to problem-solving.
- Proven accuracy and attention to detail, proven initiative and flexibility.
- Demonstrated alignment to Vhi values.

Vhi is an equal opportunities employer.

This service is delivered and maintained by Candidate Manager on behalf of VHI.

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