▷ (Apply Now) Themis Project IT Support Officer

Job Title

Themis Project IT Support Officer

Reporting to

Operations Manager

Location

Griffith College Dublin

Job Type

Full-Time / Fixed-Term (one year)

Overview

Griffith College IT Services are looking for someone who is interested in working in an environment that will challenge you and offer the support required to meet those challenges, with opportunities to expand technical skills in a hands-on role and room for personal growth. You will work at our main Dublin campus on South Circular Road, with the opportunity to plan and implement changes and improvements to all areas of technology in the College. You will grow your own skills while improving the services we offer and will work with the team to share ideas and knowledge across desktop and hardware support, security, Linux and Windows, networking and infrastructure. The role offers both freedom and responsibility with mentoring from senior staff as you develop.

Job Responsibilities

- Primary responsibility within a Service Desk support team with systems administration tasks, growing with experience.
- Dealing with learner queries related to systems access and support.
- Responding to service requests through the Service Desk system.
- Providing city centre campus support with occasional travel to Wolfe Tone Street.
- Maintenance of classroom A/V equipment (PCs, projectors, control systems).
- Resolving operational problems relating to PCs, printers, data communications, and application software.
- Configuration and deployment of desktops and laptops.
- Event support for internal and external clients (Graduation, Induction, Open Days, etc.).
- Administration of Active Directory, Group Policies, Microsoft 365, SharePoint, MS DHCP & DNS, and terminal services.
- Installing and configuring software, hardware and networks.
- Monitoring system performance and troubleshooting issues.
- Applying security updates and performing daily security checks.

Working Environment

- Staff network of 150+ Windows 11 PCs.
- Student network of 250+ Windows 11 PCs and 50+ Macs.
- Classroom A/V equipment including Panasonic & Hitachi projectors, Extron and Crestron control equipment.
- Windows and Linux servers; Hyper-V cluster and Dell SAN.
- Cisco network infrastructure and Fortigate network security appliances.

Skills/Qualifications

- 1–2 years' experience as a Helpdesk/Service Desk Administrator or similar role.
- Apprenticeship/BSc/Ba in Information Technology, Computer Science, or relevant industry experience strongly preferred but not essential.
- Familiarity with Windows 10/11 and Microsoft Active Directory.
- Experience with networks.
- Knowledge of system security and patch management.
- Self-motivated and quick to learn.
- Attention to detail.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Flexible team player able to adapt to a fast-paced, changing environment.
- Excellent written and verbal English-language communications.

About Griffith College

Griffith College is Ireland’s largest independent third-level institution with locations in Dublin, Cork and Limerick. The main campus is on seven acres near St. Stephen’s Green on Dublin’s South Circular Road. The College has national and international recognition for student success and a reputation for high-quality lectures and study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complemented by professional and corporate training. Today there are over 7,000 students; Griffith College is a designated educational institute of QQI. For more information, visit griffith.ie.

Our Vision

To be recognised among the leading, innovative and socially enterprising of Ireland’s universities.

Why work for Griffith College?

- Competitive salary package.
- Access to health cash plan for self and family through salary sacrifice.
- Bike to work scheme.
- Opportunity for continued training development and support.
- Free parking facilities.
- Onsite subsidised restaurant.
- Onsite Gym.
- Stunning historical premises.
- Vibrant multidisciplinary and multicultural learning environment.
- Innovative and agile place to work.
- Welcoming environment committed to learner and staff development.

This line intentionally preserved: This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time in Ireland.

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