Themis Project It Support Officer

4 days ago

Dublin, Ireland Griffith College Dublin Full time

Overview
Join to apply for the
Themis Project IT Support Officer
role at
Griffith College Dublin
Job Title:
Themis Project IT Support Officer
Reporting to:
Operations Manager
Location:
Griffith College Dublin
Job Type:
Full-Time / Fixed-Term (one year)
Responsibilities
Primary responsibility working within a Service Desk support team with systems administration tasks and responsibilities growing with your experience in the role.
Dealing with Learner Queries in relation to systems access and support.
Responding to service requests through our Service Desk system.
Responsibility for city centre campus support requests, with occasional travel to Wolfe Tone Street.
Maintenance of classroom A/V equipment (PCs, projectors, control systems).
Resolving operational problems relating to PCs, printers, data communications, application software, etc.
Configuration and deployment of desktops and laptops.
Event support for internal and external clients – Graduation, Induction, Open Days etc.
Administration of active directory, group policies, Microsoft 365, SharePoint, MS DHCP & DNS, terminal services.
Installing and configuring software, hardware and networks.
Monitoring system performance and troubleshooting issues.
Application of security updates and daily security checks.
Working environment
Staff network of 150+ Windows 11 PCs.
Student network consisting of 250+ Windows 11 PCs and 50+ Macs.
Classroom A/V equipment including Panasonic & Hitachi projectors, Extron and Crestron control equipment.
Windows & Linux servers.
Hyper-V cluster and Dell SAN.
Cisco network infrastructure and Fortigate network security appliances.
Skills and qualifications
1-2 years' experience as a Helpdesk/Service Desk Administrator or similar role.
Apprenticeship/BSc/Ba in Information Technology, Computer Science, or relevant industry experience strongly preferred but not essential.
Familiarity with Windows 10/11 and Microsoft Active Directory.
Experience with networks.
Knowledge of system security and patch management.
Self-motivated and quick to learn.
Attention to detail.
Strong organisational and problem-solving skills.
Flexible team player able to adapt to a fast-paced, changing environment.
Excellent written and verbal English-language communications.
About Griffith College
Griffith College is Ireland\'s largest independent third level institution with locations in Dublin, Cork and Limerick.
The main campus is situated on seven acres within a mile of St. Stephen\'s Green on Dublin\'s South Circular Road.
Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complemented by a wide range of professional, short term and corporate training solutions.
There are over 7,000 students studying, and Griffith College is a designated educational institute of QQI.
Our Vision
To be recognised among the leading, innovative and socially enterprising of Ireland's universities.
Why work for Griffith College?
Competitive salary package.
Access to health cash plan for self and family through salary sacrifice.
Bike to work scheme.
Opportunity for continued training development and support.
Onsite subsidised restaurant.
Stunning historical premises.
Vibrant multidisciplinary and multicultural learning environment.
Innovative and agile place to work.
Welcoming environment committed to learner and staff development.
Griffith College is an equal opportunities employer.
Candidates must be eligible to work full-time for any employer in Ireland.
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