Associate Technical Delivery Manager, AWS Managed Services
3 weeks ago
AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AMS provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services, while offering full life-cycle services to provision, run, and support your infrastructure.
We are looking for someone at the forefront of transformational technology who has experience assisting enterprise customers in taking advantage of a growing set of AWS services and features to run their mission-critical applications. The Associate Technical Delivery Manager Role is engaged at the client account level and serves as a trusted advisor, providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead changes to IT strategy, policies, processes, people, governance, and partnerships. The successful candidate will work closely with other AWS teams to ensure that all changes to a customer's environments are smoothly carried out while meeting customer requirements to onboard to AMS.
Key Responsibilities:
1. Building trusted advisory relationships with clients
2. Providing strategic guidance on AWS services utilization
3. Engaging with senior executives to align cloud solutions with business objectives
4. Managing technical discussions with stakeholders at all levels
5. Acting as the customer's advocate within AWS
6. Ensuring customer requirements are effectively communicated and met
7. Leading critical incident response and communication
8. Developing governance frameworks for cloud technology implementation
9. Understanding and aligning with customer's business strategies, architectures, and cloud adoption roadmaps
10. Monitoring KPIs and measuring benefits realization
11. Participating in customer meetings and maintaining regular engagement
12. Providing after-hours support for urgent issues as needed
13. Supporting Senior Delivery Managers on large strategic customer engagements
14. Supporting customer engagements at customer business timezone
The role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization.
Minimum Qualifications:
1. 3+ years of technical engineering experience
2. Bachelor's degree
3. 3+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer-facing role
4. Experience in large-scale cloud-based IT transformation projects
5. 3+ years of experience in a customer-facing delivery role (design/implementation/consulting) at a cloud services provider, managed services provider, or managed hosting provider
6. AWS Certification
7. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers
8. Excellent written and oral English communication skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Dublin, Dublin City, Ireland Amazon Full timeAssociate Technical Delivery Manager, AWS Managed Services (AMS)AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AMS provides ongoing management of the AWS infrastructure, automating common activities...
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