Senior Business Systems Analyst

Senior Business Systems Analyst – Buying

We are seeking a highly motivated and experienced Senior Business Systems Analyst (BSA) with expertise in the CPQ (Configure, Price, Quote) lifecycle and a passion for streamlining systems. This BSA will be a strategic partner to other BSAs and Buying product teams, focusing on scaling and improving our internal quoting processes. You will drive insights, efficiency, and operational excellence in this domain, ensuring an exceptional user experience and system reliability.

Core Responsibilities

- Serve as the subject matter expert for our quoting and proposal related systems (i.e. our internal quoting tool, approvals, legal terms, checkout).

- Proactively highlight rising issues in our system and frequent pain points end users experience.

- Serve as a critical member of cross functional initiatives to build out strategic improvements to our CPQ systems.

- Analyze and optimize business processes using data; identify pain points, root causes, and scalable solutions for both internal ticketing support and product improvement.

- Translate business and regulatory requirements into clear, actionable tasks/roadmaps for technical teams; document thoroughly.

- Collaborate cross-functionally to implement, test, and document integrations, enhancements, or new features, ensuring seamless data flow and operational consistency.

- Respond to and resolve issues related to our quoting and buying tools.

- Use data and impact metrics (including SQL/Looker or similar tools) to measure success and drive decision-making.

- Act as a communication bridge between technical and non-technical stakeholders, fostering collaboration across teams.

What You’ll Do

- Partner with your BSA team (who align to different domains within Fintech) and individual Buying product teams to streamline our internal Quoting and Buying motions.

- Collaborate with cross-functional teams (Engineering, Sales, Deal Desk) to communicate insights into how to optimize our support processes and product reliability.

- Act as an expert in comprehensive/complex system use cases, perform user acceptance testing and training for stakeholders as needed.

- Troubleshoot complex issues spanning quoting, approvals, legal and checkout processes; identifying root causes and implementing improvements.

- Facilitate data-driven decision making by surfacing insights from key operational, ticketing, and stakeholder input.

- Proactively communicate status, risks, and solutions to technical and non-technical audiences.

What We’re Looking For

- Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.

- Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa.

- Customer and process obsessed; relentless about efficiency, accuracy, and reliability.

- Strong sense of ownership, resourcefulness, and detail orientation.

- Passion for solving complex systems challenges, especially in CPQ domains.

- Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software.

- Experience in AI and automation is a plus.

Qualifications

- Bachelor’s in Business Administration, Information Systems, Finance, or related field.

- 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.

- Experience in Fintech and/or Quoting systems.

- Solid understanding of quote/proposal lifecycle.

- Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc).

- Ability to manage multiple priorities effectively in a dynamic, high-pressure environment.

- Excellent written and verbal communication; proficiency in documentation and process mapping.

- Adaptability, proactive mindset, and empathy for both customers and internal users.

- Proficiency in Workato or comparable automation platforms.

Preferred Qualifications

- Fintech experience.

- Experience navigating ambiguous, evolving requirements or regulatory changes.

- Technical acumen; familiarity with APIs and system integrations.

- Advanced skills in troubleshooting, continuous improvement, and cross-functional project management.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

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About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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