▷ Apply in 3 Minutes Claims Executive, Commercial Lines
4 weeks ago
Overview
The purpose of this position is a Commercial Claims Executive role working within our Galway Commercial Lines division. The role entails working on commercial accounts with an account director/executive and managing all matters relating to claims.
Responsibilities
- Claims Management: Distributing incoming and outgoing mail and correspondence related to claims.
- Registering and setting up new claims onto the internal system.
- Reviewing and analysing claim documentation, including policies, medical records, and witness statements.
- Maintaining accurate and up-to-date claim records, documentation and renewal reports.
- Liaising with insurance underwriters, clients, and other relevant parties to gather necessary information for claim processing.
- Preparing and issuing reports to clients regarding claim status and developments.
- Providing administrative support to ensure efficient claim handling.
- Maintaining confidentiality and handling sensitive information with professionalism and discretion.
- Staying updated on relevant industry regulations, policies, and procedures related to claims administration.
- Customer Relationship Management: Build long-term trusted relationships with customers, through understanding their needs and being a true partner.
- Enable customers to make informed decisions, through sharing of best advice and knowledge.
- Customer Service: Provide professional, action-orientated and timely service to our customers, staff and management.
- Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty.
- Team Collaboration: Work closely with designated Account Directors, and participate as part of a team to ensure all customer needs are met.
- Compliance: Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.
Requirements
- APA Qualified / CIP Preferable
- Strong attention to detail
- Ability to work in a team environment
- Demonstrate good and technical knowledge
Person Specification
- Previous Open GI Experience
- Ability to develop relationship with insurers and clients
- Strong organisational skills
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