Workplace Services Manager

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Join Our Mission-Driven Team as a Workplace Services Manager

Are you a proactive leader with a passion for creating exceptional workplace environments? Do you thrive on managing operations that support a thriving, dynamic organization? We're looking for an experienced professional to oversee the daily functions of our flagship office, ensuring a safe, efficient, and welcoming space for our employees, clients, and visitors. If you're dedicated to excellence, possess strong vendor management skills, and want to make a meaningful impact through your work, this is the opportunity for you

Position Purpose

The Workplace Services Manager is responsible for the efficient, high-quality delivery of workplace operations and employee experience services at the company's flagship office. This individual ensures that the headquarters location runs smoothly, safely, and efficiently, while creating a welcoming, productive environment for employees, clients, and visitors. The ideal candidate is a proactive, service-oriented leader with strong organizational, vendor management, and facilities operations skills.

- Essential Job Functions & Responsibilities
- Direct and manage the procurement, inventory control, and distribution of office supplies, ensuring optimal availability and cost efficiency.
- Provide coaching, performance feedback, and professional development opportunities to direct reports (if applicable).
- Oversee third-party vendors (e.g., cleaning services, HVAC, office supply providers) to ensure high performance, service delivery, and alignment with service level agreements (SLAs).
- Manage location-specific budgets, including expense tracking, forecasting, and reporting.
- Ensure compliance with building codes, OSHA regulations, fire/life safety standards, and internal workplace policies, including signage.
- Serve as site emergency coordinator and co-lead safety training, drills, and incident response efforts with security.
- Oversee complex office moves, facility upgrades, and service transitions by collaborating strategically with HR, IT, Security, and executive teams to deliver an integrated workplace experience.
- Oversee office relocations, space assignments, and furniture coordination to ensure efficient use of space and smooth operational transitions.
- Foster a positive workplace culture by supporting events, communications, and programs that enhance employee engagement.
- Develop and monitor workplace KPI's (e.g., employee satisfaction, incident rates, space utilization, and vendor performance) to identify trends and implement data-driven improvements.
- Monitor emerging workplace trends and provide strategic recommendations to enhance services, policies, and workplace technologies.
- Demonstrate comprehensive leadership in office operations, space planning, vendor management, and hospitality services to ensure efficient, scalable, and compliant workplace environments.
- Drive procurement strategy and inventory controls, leveraging analytical insights to optimize costs and vendor performance across office supply management functions.
- Direct third-party service provider relationships, leading contract negotiations and enforcing SLAs to secure high-quality, cost-effective service delivery.
- Apply strong financial stewardship through budgeting, forecasting, and expense analysis to support strategic resource planning and organizational goals.
- Exhibit executive-level communication skills to build and influence cross-functional partnerships, aligning stakeholders and facilitating organizational change initiatives.
- Lead workforce management initiatives, including performance optimization, delegation, employee engagement, and change management to foster a high-performing workplace culture.
- Comprehensive knowledge of applicable health, safety, environmental, and building regulations to ensure compliance and risk mitigation.
- Minimum Qualifications
- Bachelor's degree in business, Facilities Management, Hospitality, or a related field (preferred), or equivalent experience.
- 5+ years progressive experience in workplace or facilities management, including at least 2 years leading operations across multiple sites or managing a large corporate headquarters.
- Advanced proficiency in facilities management systems and technology platforms, such as CAFM, IWMS, and visitor management solutions, to drive operational efficiency and data-informed decision-making.
- Professional certifications such as PMP (Project Management Professional), FMP (Facility Management Professional), or other relevant credentials are highly desirable and support advanced facility management capabilities.

If you're a proactive leader passionate about creating exceptional employee experiences and driving operational excellence, we invite you to make a meaningful impact with us. Elevate your career—apply today

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