Assistant Retail Manager

Assistant Retail Manager Saint Patrick's Cathedral has been at the centre of our history and culture for over 800 years. Dating from the 13th Century and built in honour of Irelands patron saint, Saint Patricks is the national Cathedral of the Church of Ireland and is also one of Irelands most popular tourist attractions. With over 600,000 visitors in 2024, it is the third most visited admission-charging tourist attraction in Dublin city. We are now seeking a dynamic, results-driven Assistant Retail Manager to join our team at the Cathedral. As Assistant Retail Manager, you will play a key role in supporting the Retail Manager, overseeing daily operations, achieving profitability targets, managing stock levels, and ensuring the store is delivering an exceptional customer experience. With an annual turnover of over €2 million, you will be responsible for contributing to the financial growth of the store through effective budget management, stock ordering, and monitoring KPIs. This is a permanent full-time role. Weekly working hours will be 35 hours per week over 7 days. Additional working hours may be required on an occasional basis. Location: Dublin 8, Dublin City Centre Reports To: Retail Manager Salary: €30,000 - €40,000 (depending on experience) MAIN DUTIES The ideal candidate will have strong leadership and collaborative skills, excellent organisational abilities, and experience in retail operations, with a focus on profitability and efficient store management. Familiarity with EPOS systems, Shopify, and retail management software, is essential to succeed in this role. Key Responsibilities: Profitability Management: Monitor and analyse key performance indicators (KPIs) such as sales, stock turnover, and profitability to ensure the store meets its financial goals. Stock Management: Oversee inventory management, ensuring appropriate stock levels are maintained. Conduct regular stock audits and identify trends in customer demand to inform stock ordering. Manage stock replenishment and ordering, coordinating with suppliers to ensure timely deliveries and the availability of best-selling products. Ensure stock rotation is carried out to reduce waste, prevent overstocking, and optimize space utilization. Budget Planning and Control: Assist in creating and managing the stores annual budget, ensuring that it aligns with company financial goals. Monitor expenditures, identify cost-saving opportunities, and report on budget variances. Team Leadership: Lead and motivate the retail team to achieve sales targets, provide excellent customer service, and maintain a high level of store cleanliness and organization. Assist in recruitment, training, and performance management of retail staff, ensuring that the team is well-equipped to deliver on store goals. Ensure the team adheres to company policies, health & safety regulations, and customer service standards. Customer Service Excellence: Ensure customers receive a high level of service by managing customer queries, complaints, and ensuring a positive shopping experience. Set the example for the team by consistently delivering outstanding customer service and resolving issues promptly. EPOS System Management: Oversee the use of the EPOS system, ensuring it is operating correctly and efficiently. Monitor sales data and stock levels through the EPOS system to help make informed business decisions. Reporting & Analytics: Provide regular reports to the Retail Manager on sales performance, stock levels, and other key business metrics. Analyse trends and report on sales performance to suggest improvements. Use data to forecast future trends, stock requirements, and sales goals. Visual Merchandising: Support the Retail Manager in implementing visual merchandising standards to ensure an attractive and engaging store layout. Monitor product displays and ensure they are aligned with current promotions, seasonal trends, and company guidelines. Required Skills & Qualifications: Proven experience in retail management, with a focus on store operations, profitability, and budget management. Familiarity with EPOS systems and retail management software. Experience in stock management, ordering, and vendor relations. Excellent leadership, team management, and communication skills. Strong organisational skills with an ability to prioritise tasks and manage multiple responsibilities. A customer-first mindset with a passion for delivering excellent service. Ability to work under pressure and meet deadlines in a fast-paced environment. A proactive approach to problem-solving and a keen eye for detail. Familiar with Shopify to build the on-line gift shop. If youre a motivated retail professional with a passion for driving sales, managing stock, and assisting with leading a team to success, we want to hear from you Apply now to join our growing team at @ by 5pm Friday 26th September 2025. Skills: Management Retail Visual Merchandising Store Operations Benefits: Paid Holidays Pension Fund