Account Manager AM2A

2 days ago


Dublin, Ireland Acra Lending Full time

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.

- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, and Manchester
- 25 days holiday per annum plus bank holidays and Christmas period
- Excellent learning and development opportunities
- Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
- Company wellbeing and social events
- Sports and social clubs
- Incentive trips
- Employee Assistance Programme
- Discounted private healthcare
- EV scheme and Ride to Work scheme
- Winners of an array of industry awards
- Great Place to Work Certified
- Sunday Times Top 100 Best Places to Work
- Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title: Account Manager, Ireland

Reports to: Country Manager

Department: Bytes International

PURPOSE OF JOB:

The primary role of the Account Manager for Ireland is to drive customer acquisition, account management, and revenue growth for Bytes International. This individual will focus on building and nurturing client relationships, delivering exceptional service, and ensuring the alignment of local customer needs aligned to Bytes' global objectives. The Account Manager will work closely with the sales, vendor, and operational teams to develop tailored solutions, manage client portfolios, and achieve sales targets, while supporting the broader growth strategy in the Irish market.

KEY RESPONSIBILITIES:

- Sales and Customer Acquisition:

- Client Acquisition: Actively engage in the identification, targeting, and acquisition of new customers in Ireland, contributing to Bytes' revenue growth.

- Account Management: Manage and grow a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and repeat business.

- Sales Targets: Work to meet or exceed sales quotas, developing and implementing strategies to capture new business and expand relationships with existing clients.

- Bid Support: Collaborate with global and regional teams on local and international bids, ensuring alignment with Bytes' global sales objectives.

- Customer Relationship Management:

- Client Engagement: Serve as the main point of contact for aligned customers, acting as a trusted advisor to understand their business needs and offering solutions that align with Bytes' services.

- Client Satisfaction: Ensure clients receive excellent service throughout the sales lifecycle, addressing any concerns or issues, and consistently delivering on customer success goals.

- Market Development:

- Market Strategy: Support the execution of Bytes' market strategy in Ireland by identifying growth opportunities, contributing to market positioning, and helping the business expand its market share.

- Vendor and Partner Relations: Build and maintain strong relationships with key vendors, such as Microsoft, AWS, and HPE, to enhance Bytes' service offerings.

- Reporting and Analytics:

- Sales Performance Reporting: Provide regular reports and updates on account performance, pipeline, revenue growth, and market insights to the Country Manager, regional and global leadership.

- CRM Hygiene: Maintain up to date and accurate customer, prospect, and suspect information covering organization, contacts, opportunities, and activities.

- Collaboration and Teamwork:

- Global Alignment: Work closely with Bytes' global and regional teams to ensure consistency in service delivery and sales strategies, contributing to the larger business objectives.

- Cross-Functional Collaboration: Collaborate with sales, operations, and marketing teams to ensure cohesive and successful sales efforts.

- Customer Success Focus: Work closely with post-sales teams to ensure the smooth transition from sale to service delivery, and to drive ongoing customer success.

The description above reflects the core responsibilities/activities of the role but is not intended to be all-inclusive; other duties may be required in addition to changes in the emphasis of duties as required by the business from time to time.

WIDER TEAM NETWORK

Internal:

- Pre-Sales Technical Team
- Marketing Team

External:

- Strategic vendor stakeholders (within Ireland)
- Strategic distributor stakeholders (within Ireland)
- 3rd Party Solution partners (within Ireland)

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

- Bachelor’s Degree in technology or business management.

Years of Experience:

- Three (3) years+ of demonstrable sales experience within the technology or IT services industry.

Other Requirements:

- Broad commercial and technology understanding of cloud, data center, and cybersecurity.
- Good understanding of software licensing procurement and management processes.
- Specific experience and familiarity with the Irish market, in SMB and Enterprise.
- Good understanding of FinOps value proposition.
- Understanding of AI and ideally Microsoft Copilot.

Desirable:

- Commercial acumen and ability to construct and drive negotiated outcomes to achieve positive results.
- Track record of meeting and exceeding sales targets.
- Ability to build and extend business networks within technology and target customer industries.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
- Excellent organizational skills - able to manage and prioritize tasks and time.
- Able to demonstrate initiative and a proactive approach to activities and tasks.
- Able to work with business and technical stakeholders within Bytes, customers, and vendors.

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