Data Center Operations Technician
7 hours ago
Data Center Operations Technician (Entry Level)
Job ID: 2835817 | Amazon Data Services Spain, S.L.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technicians to join our expanding Data Center Operations team as part of our Work-Based Learning Program (WBLP). This is a unique opportunity for driven self-starters to play a key role in a fast-growing business and to deliver significant value to AWS customers by maintaining the world’s largest Cloud Computing Infrastructure.
These positions are entry level and training will be provided. Candidates should have an interest and basic understanding of computer hardware components and operating systems.
The role is based onsite in a Zaragoza or Huesca Data Center. B2 level of English is required.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
1. You will interact with stakeholders in Spain and across EMEA, so both Spanish and English language proficiency is essential.
2. Working to meet SLA’s against assigned trouble tickets via a directed workflow.
3. Being first line touch point for hardware troubleshooting and technical issues.
4. Performing regular server hardware repairs (drives, motherboards etc).
5. Carrying out routine network, server hardware and OS related repairs.
6. Working with cross-functional teams on a regular basis to complete routine work.
7. Engaging with Smart Hands in EU Regional POPs.
8. Adhering to security and safety best practices in the data center.
9. Participating in Data Center power & cooling events.
10. Participating in team meetings for metric analysis and daily/weekly goals achievement.
11. Identifying and helping create documentation for use globally.
12. Identifying and helping create process improvements relevant to the data center environment.
13. Performing server upgrades, rebuilds, scheduled works as required.
14. Interacting with third party vendors & contractors.
15. Contributing to the development of other team members.
BASIC QUALIFICATIONS
- STEM classes or vocational course curriculum education
- Are 18 years of age or older
- Work 10 hour shifts as needed
PREFERRED QUALIFICATIONS
- Knowledge of computer hardware components and operating systems
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
- Experience managing work and priorities through a ticketing system and coordination with Manager
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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