Branch Manager

Overview Join to apply for the Branch Manager role at Europcar Mobility Group .
Base pay and range This range is provided by Europcar Mobility Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goal.
Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Ensure Fleet availability is monitored and controlled daily, highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sale.
Ensure additional sales are monitored and agreed targets are being adhered to. Liaise with necessary teams to ensure ongoing training and improvements are made.
Monitor all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order.
Oversee overdue follow-ups and liaise with appropriate departments.
Oversee on-site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, and fuel accounting.
Provide training, coaching, development and motivation to bring out the best in each team member.
Maintain and enforce HR policies and procedures.
Conduct yearly appraisals with all staff members by the deadline required by the organization.
Assist in developing branch and organizational objectives, and in formulating policies and budgets.
Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.
Address customer and employee satisfaction issues promptly.
Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.
Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily, with emphasis on security and control systems.
Evaluate regularly the effectiveness of the branch operation, ensuring adherence to policies and attainment of goals.
Note: Some sections contain wording fragments from the original posting that were truncated; the above consolidates the core responsibilities.
Qualifications Third-level qualification and at least two years of management experience in Car Rental, or five years of management experience in a similar industry.
Energetic, motivational leader capable of driving a team to achieve targets.
Problem-solving and analytical abilities; motivated self-starter; integrity and ethics; professional demeanor with “Can Do” attitude.
Customer-focused with strong retail sales skills; effective listening, communication (verbal and written), and negotiating skills.
Strong leadership, motivation and managerial skills; time management and adaptability; team player with ability to work with a wide range of people.
Experience hiring, developing and evaluating employees to achieve corporate and personal objectives; strong project management and multi-tasking skills.
Excellent organisational skills; budgeting, forecasting and planning knowledge; proficient with Microsoft Office.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries: Retail, Motor Vehicles
Location Dublin City Centre, Dublin, Ireland
Benefits Competitive salary
Twenty-three days annual leave
Bonus scheme
Company car
Medical reimbursement scheme
Enhanced statutory sick pay
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Program
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
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