Quality Analyst- Croatian, Hungarian or Polish New
5 days ago
✨ Croatian, Hungarian or Polish QA's ✨
We're looking for a Quality Analyst to support performance excellence across our operations. You'll be responsible for monitoring, evaluating, and coaching team members, ensuring high-quality outcomes that align with business goals.
? What You'll Be Doing
- Monitor and coach agents to meet quality standards
- Analyze performance data to identify trends and drive improvements
- Support Team Leads in enhancing team performance
- Deliver policy-based training and refresher sessions
- Investigate and resolve decision inaccuracies
- Prepare and share regular performance reports
? What You’ll Bring
- Bachelor’s degree or equivalent experience (NFQ 7 +)
- Experience in Content Moderation, Trust & Safety, or Quality Assurance
- Fluent in English (C1+) and Croatian / Hungarian / Polish
- Proficient in Excel and comfortable with data analysis
- Understanding of the AI space is a plus
- Flexible, adaptable, and able to work under pressure
? We Offer
- Full-Time, Permanent Contract
- Monday to Friday, 9:00 AM – 5:30 PM
- Sandyford, Dublin 18
- Opportunities for growth and career development
- A collaborative team working with cutting-edge tools and technologies
I will guide through the whole process Apply now ([email protected]) to be part of the future of AI ??
#CplGTTempOct
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