Senior UX Researcher UB

Overview Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About this role Overview: The Udemy Research team is seeking a Strategic Design Researcher with a background in design consultancy and innovation strategy to help shape the future of digital learning. This role blends human-centered research, design strategy, and creative problem-solving to inform product development and business decisions. You will lead research-driven design processes, facilitate workshops, and translate insights into strategic recommendations that drive innovation in EdTech.
Our why: Research is at the heart of Udemy’s goal to be obsessed with our customers, bringing their point of view to the strategy, design, voice and innovation of our products. We focus on learning why people do the things they do when learning, or growing, pivoting or beginning a new career.
Strategic approach: We strategize so that we apply the right research at the right time for the right problems. Our research informs and empowers our marketing, product, design and corporate strategy teams to create the best educational experiences for our customers.
Customer understanding: You will provide insights that drive the strategy and execution for Udemy’s global consumer and B2B learning products. You will uncover the mental models, mindsets and behaviors of our customers and communicate that to our partners so we can create the best learning products for our learners.
Mentorship & advancement: You will mentor fellow researchers in applying a strategic lens across all research efforts and contribute to processes for advancing strategic UX research methods and impact.
Cross-functional bridge: You will serve as a bridge between product, product design and business-focused partners to ensure user goals and needs are at the forefront of the organization’s decisions.
Strategic influence: You will guide and influence short- and long-term product strategy, translating user needs into empathy and actionable insights.
Research translation: You will determine the best approach for translating research findings into actionable outputs within a product design organization.
What you’ll be doing Design research: Conduct design research (contextual inquiries, ethnographic studies, co-creation workshops) to uncover deep insights about learners, educators, and digital education experiences.
Strategic thinking: Apply strategic design methodologies to frame problems, map ecosystems, and identify opportunities for innovation.
Research synthesis: Synthesize research into strategic frameworks, journey maps, service blueprints and narratives to inform design and business strategy.
Workshop facilitation: Facilitate design thinking workshops and collaborative strategy sessions with cross-functional teams.
Insight communication: Translate research findings into compelling narratives, visual storytelling, and actionable recommendations for Product, UX, and Strategy teams.
Human-centered advocacy: Advocate for human-centered, insight-driven design within the organization.
Relationship building: Build trust and effective relationships with cross-functional teams through stakeholder interviews, workshops or other alignment activities.
What you’ll have Experience: 3+ years in strategic design research, service design, or innovation consulting, ideally in EdTech, learning experiences, or digital products, or equivalent education. Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together.
Preferred background: Background in design or research strategy, innovation strategy, or design consulting. Experience working in complex, cross-functional environments.
Research tools: Familiar with design research tools (e.g., Miro, Figma, Notion, Adobe CC, visualization software).
Diverse background: We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you
Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. You’ll also have opportunities to explore AI and apply it in practical ways.
AI is real here. We use it in the way we learn and the way we work. You’ll have space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission to have an impact.
You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U Our benefits start with you and are built to provide you and your family with coverage and care. Benefits vary by region; review regional benefits pages for Australia, India, Ireland, Mexico, Türkiye and US to understand some benefits we offer. Details on region-specific benefits are provided during the hiring process. Benefits may vary by location, role, and employment classification and are subject to change by the organization and applicable laws.
Udemy values diversity and inclusion and does not discriminate based on protected characteristics. We encourage applicants from all backgrounds to apply. The organization believes that diverse experiences add value and welcomes applicants who may not perfectly align with every qualification.
This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
Equal Employment Opportunity and Privacy Udemy is an equal opportunity employer. We do not discriminate on protected characteristics. The self-identification survey is confidential, voluntary and anonymous. The survey information will not be considered in hiring decisions. We respect privacy and are committed to creating an inclusive workplace for all.

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