Senior Service Advisor

3 weeks ago

Cork, Ireland Kearys Motor Group Full time

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 13 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Keary’s Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Full-time Senior Service Advisor to join our dynamic, growing team based in our Renault Dealership, located at Kinsale Road Roundabout, Cork.

Looking to move your career into next gear? Apply today to be a part of our success story.

Responsibilities

- Manage customer bookings and service enquiries with professionalism and care, by phone, email and walk-in.

- Welcome customers on arrival in a professional manner, clearly understanding their requests.

- Coordinate with the Workshop Controller to check availability for service and maintenance work.

- Ensure accurate customer details and repair work are logged on the system.

- Update customers on the status of their vehicle, advising on any additional work required and gain approval.

- Ensure vehicles are handed back on time, with all work completed to Dealership standards.

- Liaise with other teams to ensure smooth operation.

- Assisting with the gathering of customer service feedback.

Role Requirements

- Previous experience in a Service Advisor or similar role within a franchise dealership.

- Strong focus on customer care and building trusted relationships.

- Working knowledge of Kerridge/Keyloop DMS (Rev 8 an advantage).

- Good understanding of automotive technology.

- Excellent organisational, communication, and problem-solving skills.

- A positive team player with the ability to thrive in a fast-paced environment.

- Ability to prioritise, multi-task, manage time effectively particularly at peak times.

- Ability to work on own initiative when required or as part of a team.

Benefits

- 21 Days Paid Leave (inclusive of public holidays)

- Company Pension

- Healthcare Scheme

- Employee Volunteer Day

- 2 Company Days

- Bike to Work Scheme

- Referral Bonus

- Milestone Programme

- Professional & Personal Development

- Rewards & Recognition

- Employee Wellbeing Programme

- 24/7 Employee Assistance Programme

- Death in Service Benefit

- Long Term Disability Scheme

- Tax Saver scheme

- Employee Recognition Programme

- Sports and Social Club

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