Urgent Group Reservationist

3 weeks ago

Kildare, Ireland The K Club Full time

At The K Club, we are currently seeking an experiencedGroup Reservationistto join our wonderful team,. A UNIQUE RESORT The K Club is a truly captivating leisure destination tucked away in lush Irish countryside yet on Dublins doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. Were a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine. The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. Were certified as a Great Place to Work by our very own employees. Thats because our hardworking team members feel listened to, encouraged and appreciated. If this sounds like the place where you could begin the next exciting chapter in your career, lets talk. Heres how youll bring the K Clubs trailblazing vision to life To manage the Group Reservations mailbox while prioritising in order of importance, ensuring emails are responded to within the 48 hour window. Focus on Group Rooming Lists and Inputting all rooms whilst upselling, ensuring all bedding details, and payment details are correct Checking the accommodation on all group invoices to make sure correct before sending to group organizer for payment To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival To ensure all reservations are entered correctly into Opera for each hotel guest To ensure all bookings receive an accurate K Club confirmation Answer all incoming reservation phone calls and handle accordingly Book all room, dining, spa, golf, and leisure activities for guest Book all transport requirements for guest Assisting the reservations team with the arrival process when needed Calling all guests prior to arrival to reconfirm details and upselling This is how we see you: Be highly motivated and driven to achieve targets Will have excellent negotiation and decision making skills Will possess excellent communication and organisational skills Will have fluency in English, both oral and written Will be flexible in their working hours Knowledge of Opera is desirable What's on offer? The K Club is certified as a Great Place to Work A monthly service charge payment Staff transport to and from work outside public transport hours within the local area Ongoing investment in your personal development with access to internal and external training programmes Fantastic opportunities to progress your career Monthly recognition programme Employee Assistance Programme Social events Uniform Meals while on duty Discounts on stays at the resort and on Food & Beverage for you and your family and friends Life Assurance Data Retention Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months. Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application. Kind regards, The Human Resources Team The K Club Skills: Reservations Communication Opera Guest Relations

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