Customer Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

What is the purpose of this Role?

Reporting to the Customer Account Management, Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across designated account base.

The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity.

The successful candidate will take direction from the Customer Account Management, Manager, which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.

Which jobs(s) does this Role report to?

Customer Account Management UK, Manager.

Accountabilities for your role - what are you expected to do?

- Achieve set monthly targets in respect of sales and accounts retained.

- Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.

- Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business.

- Achieve and deliver on key KPI’s as set out by line manager.

- Update the CRM systems with the outcome and success of each communication with the customer.

- Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.

- Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

Competencies for your Role - how are you expected to behave?

- Drive for results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

- Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

- Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

- Talent Development & Engagement

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

- Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

- Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Technical Competencies for your Role - what are you expected to know?

- Leaving Certificate or equivalent as standard

Qualifications Required to perform your Role?

- At least 1 years’ experience in a customer account management role in a sales driven environment.

- Evidence of consistently hitting and overachieving revenue targets.

- Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.

- Excellent time management and organisational skills.

- Leaving Certificate or equivalent as standard

- Proven ability to develop and maintain relationships at all levels of a company.

- Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.

- An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.

- A team player able to work and support colleagues across a multinational organisation

- A willingness to accept change and the ability to maintain effectiveness in a changing environment

- Strong relationship building and influencing skills.

- Interested in learning about the Elavon business and has a general ‘can-do’ attitude.

Control Function Disclosure

This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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