Key Account Manager

2 days ago

Dublin, Ireland ATC Computer Transport & Logistics Full time

Overview

This Role

The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high level customer satisfaction. This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs. The key account manager role will report to Global Strategic Account Manager.

Role Requirements & Responsibilities

- Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth.

- Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.

- Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.

- Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks.

- Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.

- Business Alignment: Understand the customer’s business objectives and challenges and align our services to meet those needs.

- Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.

- Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success.

Qualifications

- 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.

- Fluency in English is required; proficiency in additional European language(s) is a plus.

- Excellent communication and interpersonal skills.

- Ability to understand and align with customer business objectives.

- Strong negotiation and contract management skills.

- Proven track record of managing complex accounts and driving growth.

- Strong problem-solving skills and the ability to manage escalations effectively.

- Proficiency in CRM tools and Microsoft Office Suite.

- Flexibility to travel within Europe/UK/Nordics to meet with key clients.

- Prior experience in a similar role within the data centre or logistics industry would be an advantage.

Competencies

- Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.

- Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.

- Leadership: Ability to lead cross-functional teams and influence without direct authority.

- Results-Oriented: Focused on achieving targets and driving continuous improvement.

Location and Travel

- Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided.

- A full clean driving licence is required.

- Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Benefits

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:

- Competitive market salary.

- Performance-based bonus.

- Opportunities for continuing professional development will also be provided.

- Company pension plan (varies by region, subject to local employment laws).

- Sports & social club.

#J-18808-Ljbffr

  • Key Account Manager

    2 weeks ago

    Dublin, Ireland Excel Recruitment Full time

    Key Account Manager Excel Recruitment is seeking an experienced Key Account Manager for our client in the DIY industry. Reporting to the Sales Director, the KAM will be responsible for managing Garden and DIY accounts in-store and online. This is a fantastic opportunity for an experienced Account Manager to join a successful and growing business in the DIY...

  • Key Account Manager

    2 weeks ago

    Dublin, Ireland Firstaff Personnel Consultants Ltd Full time

    Key Account Manager, you will play a pivotal role in nurturing and maintaining strong relationships with our key clients as well as well as following sales leads to secure new business for the organisation. You will be responsible for understanding client needs, managing internal resources, and ensuring the delivery of top-notch service. This is a fantastic...

  • Key Account Manager

    6 days ago

    Dublin, Ireland FRS Farm Relief Services Full time

    Key Account Manager Location: North Dublin / North Leinster Market competitive basic salary + performance bonus + over-achievement bonus Company Car + Pension We are looking for an experienced Key Account Manager with a proven track record in the Irish foodservice industry to manage and grow a portfolio of food service accounts across North Dublin and...

  • Key Account Manager

    2 weeks ago

    Dublin North, Ireland FRS Recruitment Full time

    Key Account Manager Location: North Dublin / North Leinster Market competitive basic salary + performance bonus + over-achievement bonus Company Car + Pension We are looking for an experienced Key Account Manager with a proven track record in the Irish foodservice industry to manage and grow a portfolio of food service accounts across North Dublin and...

  • Key Account Manager

    2 weeks ago

    Dublin, Ireland BMS Recruitment Full time

    Key Account Manager - Fluid Control Solutions Territory: Flexible but ideally North half of ROI and all of NI Salary: €55,000 - €75,000 DOE + €5,000 - €10,000 Bonus | Company Car | Pension | Laptop | Mobile | Expenses The Company: Our client is a global market leader in the design and delivery of fluid system solutions used across the life sciences,...

  • Internal Key Account Manager

    2 weeks ago

    Dublin, Ireland Firstaff Personnel Consultants Ltd Full time

    Internal Key Account Manager Dublin (Office/Hybrid, Permanent) We are looking for a proactive Internal Key Account Manager to join a fast-growing distributor of electronics and industrial products. You will manage and grow relationships with key clients, identify new sales opportunities, and ensure smooth delivery of services. This is an exciting role for a...

  • Haematology Key Account Manager

    6 days ago

    Dublin, Ireland GlaxoSmithKline Full time

    Haematology Key Account Manager – Ireland (Dublin) GSK Oncology/Haematology has a commitment to the discovery and development of new oncology/haematology therapies with the life‑changing potential of helping patients with cancer, in four areas of cancer research: Cancer Epigenetics, Immuno‑Oncology, Oncology Cell & Gene Therapy and Synthetic...

  • Hospital Key Account Manager

    3 weeks ago

    Dublin, Ireland IQVIA LLC Full time

    Hospital Key Account Manager page is loaded## Hospital Key Account Managerlocations: Dublin, Ireland: Cavan, North Leinster, Ireland: Galway County, Connaught, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R1504660**Hospital Account Manager**Location: **Republic of Ireland - North****Field-Based Role | Full-Time |...

  • Respiratory Key Account Manager

    2 weeks ago

    Dublin, Ireland GlaxoSmithKline Full time

    Respiratory Key Account Manager – Ireland GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is...

  • Apply Now: Key Account Manager

    3 weeks ago

    Dublin, Ireland IQVIA LLC Full time

    Key Account Manager page is loaded## Key Account Managerlocations: Dublin, Ireland: Cork City, Munster, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R1507527Key Account Manager - NeurologyIQVIA is a passionate Key Account Manager to join our dynamic pharmaceutical sales team dedicated to neurology.As a Neurology Key Account...