Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.**Job title:** Software Engineer***Location:** For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City, two to three days per week.*As a Software Engineer- Frontend, you will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an agile team environment, our teams are full-stack, capable of delivering full features across frontend, backend, eventing and storage layers. Genesys software engineers think through implementation details of scale, security, and usability. You will be part of a team building new features, ensuring the scalability and availability of the entire platform, and delivering high-quality code.**Responsibilities:**• Taking part in building our new generation user interfaces focusing on composability and quality architecture• Working with product and UX teams to field requests and build generic solutions that benefit all our customers/stakeholders• Design, development, and testing of features/functions that are secure, reliable, highly scalable and available• Ownership of code components, testing and maintaining• Taking part in code reviews, make improvements based on feedbacks to learn best practices, improve readability and anticipate issues• Troubleshoot production support issues post-deployment and come up with solutions as required**Requirements:**• Experience with JavaScript/TypeScript, exposure to modern ECMAScript features, building SPA web applications, exposure to one or more web development frameworks (React preferred), various state-management frameworks/techniques/approaches • Experience working with browser JS APIs (e.g. DOM, postMessage, localStorage, etc.)• Working experience with REST API-s and/or other API technologies• Version control tools and processes (e.g. Git and Gitflow)• Continuous delivery of cloud-based software• Good written and verbal communication skills in English• Agile practices, collaboration with remote-working engineering teams• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice**What you will master with us:**• UI development (or full-stack, based on personal interest) development of high-load software solutions used by Enterprise customers• Javascript/TypeScript and web dev framework expertise (e.g. React, Angular)• Various AWS technologies• Enterprise application design (security, scalability, distributed systems, microservices)**Our Benefits:*** Flexible work schedules and work-from-home options* Development and career growth opportunities* Excellent pension scheme* Bonus scheme* Health Insurance* Income Protection & Life Assurance* Family-friendly leave allowances, including paid maternity and paternity leave.If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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