(Apply in 3 Minutes) Retention

1 week ago


Dublin Pike, Ireland PrepayPower Ltd Full time

Overview
Department: Retention

Employment Type: Full Time

Location: Dublin 18

Compensation: €45,000 - €47,000 / year

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.

Key Responsibilities

Help customers to reduce their energy costs and ultimately their costs

Help the business to understand why customers are looking to leave so that we can improve our products and services going forward

Handle calls from customers who are looking for a better energy offer

Manage daily, weekly, and monthly KPIs to maintain performance and customer churn

Build friendly customer relationships in order to minimise customer churn

Support with mentoring and coaching for our junior sales team

Ad hoc phone-based activities as required

A suite of Retention tools available to encourage customers to stay with PrepayPower

Skills, Knowledge and Expertise

Excellent interpersonal, problem solving and relationship management skills

Experience working within a sales role

About This Role

Uncapped commission structure

Salary 30,000 base and 15,000 bonus (uncapped)

Pay per sale incentivisation structure

Incentivised Mentoring Programme

Realistic progression structure

Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Benefits

Competitive salary & bonus structure

Pension Contribution Scheme

PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare

Great career progression opportunities in a growing company with strong market growth

Fast-paced and friendly team environment

Continual training and development

Annual leave, increasing with service

PrepayPower Staff Tariff

Modern offices with excellent facilities in Sandyford and the flexibility to work remotely

Established CSR, Wellness, and Social Committees, and great social events

Refer a Friend Scheme

Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.

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